Client Support Associate

Description

Witherite Law Group is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.  

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.  

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.  

Essential Duties/Responsibilities: 

• Coordinate client flow and assists in preliminary data entry and document collection 

• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk 

• Ensure the timely processing of case submissions 

• Support other team members and take calls when other team members are unavailable 

• Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms. 

• Ability to have excellent time management, multi-tasking, and critical thinking abilities. 

• Must keep all client information confidential 
   

Education Requirements: 

• High school diploma required; college preferred 
 

Experience Requirements: 

• Exceptional writing, interpersonal and client service skills 

• Detail oriented with superior organizational skills and ability to prioritize tasks 

• Strong computer skills and knowledge of Microsoft Office products 

• Team player with the ability to collaborate with others 

• Ability to work in a fast-paced, evolving environment 

• Goal oriented, self-motivated and results driven 

• Adhere to assigned work schedule

• Professional appearance and representation 
   

  Desired Skills & Experience:

• Excellent organizational skills with outstanding attention to detail 

• Strong knowledge of MS Office, Outlook, Adobe and the ability to quickly learn case management software – FileVine. 

• Auto Insurance experience (claims, underwriting or customer service) preferred 

• Professional appearance and behavior 
   

  Physical Requirements: 

• Office environment with normal business hours necessary to satisfactorily perform job functions.  

• Stand/Sit – Must be able to remain in a stationary position up to 50% of the time. 

• Walk – This position needs you to occasionally move about inside the office to access filing cabinets, meeting rooms, office machinery, etc. 

• Use of hands/fingers to handle or feel – constantly operates a computer and other office machinery such as a copy machine/printer. 

• Climbs stairs – May occasionally ascends/descends the stairs to get to other floors, cafeteria, and parking area.   

• Carry weight/lift - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.

Disclaimer: 

Please note that this job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job. Witherite Law Group is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals regardless of race, age, gender, color, sexual orientation, gender identity, marital status, disability, national origin, ethnic origin, military service status, or any protected class.