What are the responsibilities and job description for the Sales Support Associate - Fire position at WITMER PUBLIC SAFETY GROUP INC?
Position Summary
The Fire Sales Support Associate’s job is to assist the Field Sales Team with quoting, providing updates on status of orders, and answering questions with vendors and sales associates to support customer satisfaction. The role is also to assist with shipping and receiving products as well as order building, picking, & packing. Understand and managing inventory counts and locations.
Essential Duties and Responsibilities
- Work directly with customers as needed, promoting the product and company positively, answering questions and addressing concerns as they arise resulting in positive company experience.
- Answer incoming phone calls and handle calls as necessary or direct to the proper contact.
- Receive new product “incoming PO’s” into NetSuite and put away in proper assigned locations.
- Fulfill, and pack sales orders to a ready to ship status.
- Ship orders using Pacejet and or Fedex ship Manager.
- Document all services and follow up provided in NetSuite so the Fire OSAs can view updates.
- Assist in completing data entry of quotes & orders into NetSuite when needed.
- Establish and maintain a positive working rapport with customers, vendors and other company departments
- Promptly identifies and troubleshoots customer issues and concerns using Company-approved methods and guidelines.
- Assist in other activities as needed to support the requirements of the business, sales team, and sales managers.
- Maintains a clean and organized working area.
- Assists in Inventory control & product placement.
- Drive company vehicles to assist with runners as needed for territory deliveries & pickups.
- Complies with all Witmer Public Safety Group Policies and Procedures.
- Performs any other duties or projects assigned by the management team.
