VISITOR SERVICES – P/T

Visitor Services – P/T

The Witte Museum is where Nature, Science and Culture meet, through the lens of Texas Deep Time and the themes of Land, Sky, and Water. The Witte is the only museum that focuses on Millions, Thousands and Hundreds of years in what we now call Texas. The Witte inspires people to shape the Future of Texas through transformative and relevant experiences in engaging exhibitions and programs. Founded in 1926, the Witte is located along the San Antonio River and has recently renovated and expanded the entire museum campus.

POSITION SUMMARY:

The Visitor Services position requires a highly energetic individual who is passionate about enhancing the visitor experience. Visitor Services is primarily responsible for cash handling, welcoming visitors, promoting and selling surcharged exhibits and memberships, and providing information about programs. Visitor Services maintains the Walker Admissions Desk, assists in galleries and outside at Mt. Witte and SkyCycle. Visitor Services assists Security and Public Safety in monitoring visitor activities.

RESPONSIBILITIES:

• Ensures the appearance of the Walker Admissions Desk is presentable and opening/closing duties are completed
• Follows all cash handling procedures for payments taken at Walker Admissions Desk
• Sells admissions and completes the sale of pre-booked group rate admissions and special programs
• Positively interacts with all museum visitors and provides immediate visitor service assistance
• Monitors the Walker Admissions Desk supply levels and submits requests to the Manager of Visitor Engagement in a timely manner
• Communicates information between the Walker Admissions Desk staff and the Manager(s) on Duty
• Actively responds to visitor questions and emergency situations as they occur
• Conveys information about museum exhibitions, programs, and events to the visitors
• Promotes Witte Museum membership
• Works closely with Security and Public Safety
• Helps maintain the appearance of the Witte Museum
• Facilitates the entry and exit of visitors to limited engagement exhibits, H-E-Buddy SkyCycle and Mt. Witte
• Other duties as assigned

EDUCATION:

• Required: High School Diploma or GED required

EXPERIENCE AND SKILLS:

• Must have one year of cash handling and customer service experience
• Must have knowledge of CRM and POS Systems
• Computer proficiency in Microsoft Word, Excel and Outlook
• Must be able to assess a situation and take appropriate actions
• Must be energetic, enthusiastic, and detail oriented
• Must be able to work independently and as a team member
• Ability to work inside and outside
• Preferred: bi-lingual (English/Spanish)
• Preferred: knowledge of Tessitura

PHYSICAL REQUIREMENTS:

• Must be in good physical condition, able to move moderately heavy objects (30lbs.), bend, walk, climb stairs, stand, and sit for extended periods of time
• Must be able to work a flexible schedule including evenings, weekends, and holidays

The Witte Museum is an equal opportunity employer.

Closing date: Open until filled

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Weekend availability

Work Location: One location

Salary : $24,200 - $30,700