Customer Service Representative

Description

Why work for Wittenbach?

Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

• Health Insurance: Medical, dental, and vision coverage
• Financial Protection: Identity theft protection and voluntary life insurance
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
• Retirement Savings: 401(k) retirement plan with employer match
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
• Professional Development: Paid training opportunities and Education Assistance Program
• Referral Bonus: Earn up to $5,000 for referring new employees
• Overtime: Eligible for overtime pay in accordance with Department of Labor regulations
• Hybrid Work Schedule - After completion of training, a hybrid work schedule may be available

Description:

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast.

Job Summary:  

This role is responsible for taking service calls, dispatching them to the appropriate technician to ensure the highest level of customer service possible. 

Responsibilities:

• Take service calls from customers and dispatch them to the assigned technician based on the geography, or reassign calls to alternate technician during peak times and vacations.
• Open calls in the Navision computer system, entering all necessary information and provide the number to the technician.
• Update the call status for open calls for customers
• Open and close calls in the Plan-On system.
• Provide overall support to the service administration division.
• Perform other duties as assigned.

Requirements

Education:

• High school diploma/GED required.

Experience: 

• 1 year of administrative background in a professional office environment.

Skills: 

• Excellent verbal communication skills
• Good written communication skills
• Basic math skills; 
• Orientation to detail
• Computer literacy in spreadsheets and word processing and Microsoft Office. 
• Strong customer service skills.

ESSENTIAL PHYSICAL-MENTAL FUNCTIONS AND ENVIRONMENTAL CONDITIONS

· Able to properly carry 1-10 pounds or less occasionally. The highest point of any lift - overhead; the lowest point of any lift - the floor.

· Able to move 1-10 pounds or less occasionally.

· Able to sit and/or stand 2 hours continuously, up to 8 hours per day.

· Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.

· Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/ torquing for 2 hours continuously.

· Able to effectively communicate with customer base, both orally and in writing.

· Able to see objects closely, perceive depth continuously.

· Able to understand, relate to, and apply concepts on a continuous basis.

· Able to remember multiple tasks / assignments given to self and others over long periods of time continuously. 

The final salary offer will depend on several factors, including:

• Experience: Your level of experience in the relevant field.
• Knowledge and Skills: Your specific knowledge, skills, and abilities.
• Ability: Your demonstrated ability to perform the job duties effectively.
• Geographic Location: The location of the position can influence salary rates.

The actual salary offer may vary based on individual qualifications and circumstances.

Salary : $18 - $25