What are the responsibilities and job description for the Student Accounts Coordinator position at Wittenberg University?
Category:
Support Staff Positions
Department:
Student Accounts
Locations:
Springfield, OH
Posted:
Jan 13, 2025
Closes:
Open Until Filled
Type:
Full-time Non-Exempt
Ref. No.:
1-85013-50102
Position ID:
184561
About Wittenberg University:
In surveying the grounds of what is now Wittenberg University, the Rev. Ezra Keller, the college's first president and founder, remarked: "This is a lovely spot for a literary institution." Today, that lovely spot encompasses more than 100 acres of rolling hills and hollows in southwestern Ohio, with architecturally distinctive structures that embrace Wittenberg's past and provide a beautiful backdrop to the teaching excellence and Lutheran-affiliated learning environment that has defined Wittenberg University since its founding in 1845. Nationally recognized for accessible professors, engaging classroom experiences, service opportunities, and valued athletics traditions, Wittenberg is home to 1,500 students, 60 majors, minors and special programs, three graduate programs, and 25 varsity sports.
Wittenberg University is committed to providing a comprehensive and competitive employee benefits package that attracts and retains talent to further the university's mission and contributes to the personal and financial well-being of employees and their families. From healthcare to our tuition benefit to vacation and holidays, our goal is to help our employees enjoy happy and healthy lifestyles, while maintaining a good work-life balance. learn more about Wittenberg's employee benefits.
Job Description:
Wittenberg University is inviting applications for a Student Accounts Coordinator in the Business Services office. This position will provide quality customer service by performing a variety of student account/accounts receivable functions that includes student billing and collections, payment plan processing and ensuring students and families are assisted in all student accounts operations. The incumbent will collaborate with other departments to ensure all functions are performed in compliance with institutional, federal and state policies. This is a full-time, non-exempt (hourly) position working approximately 40 hours/week, reporting to the Student Accounts Manager.
Essential functions include but are not limited to:
- Coordinate and maintain billing and collection services and relationships with various divisions/departments such as, but not limited to, Registrar, Residence Life, Financial Aid, Bookstore, Greek Organizations, International Affairs, Admissions, and Conference Services.
- Coordinate collection outreach efforts via email, mail, telephone and text. Maintain accounts with collection agencies while processing placements, recording payments, providing additional information to agencies as requested, monthly reconciliation, and performance tracking.
- Provide excellent customer service to students, families, and other partners that have inquiries about the financial aspect of their account statement. Maintain a basic understanding of the various approaches to financing a college education through financial aid, student loans, payment plans, and other avenues. Develop and revise FAQ reference documents and guides for internal and external use.
- Maintain and manage consistent communication with third-party service providers for day-to-day activities including, but not limited to, collections agencies, payment processors, ID card providers, and other financial institutions and vendors.
- Coordinate the processing, depositing, and reconciliation of bank deposits, cash receipts, wire transfers, ACH and credit card payments.
- Assist with the annual 1098T preparation and distribution process for all students.
- Support the institution's policies and procedures in respect to student account operations.
- Research student accounts with outstanding balances, document collection attempts and process holds/restrictions accordingly.
- Process all non-student transactions through various departments such as athletics, academics, external relations, advancement (when needed), etc.
- Hire, train, supervise and manage performance of department student employees.
- Assist with system implementations/modifications pertaining to student account operations.
- Assists various Finance & Administration leaders with special projects and implementations when necessary for the overall success of business operations.
- Assists the Office of Conference Services with billing vendors, reviewing contract information, and potentially assisting the Conference Service area during off-months (i.e. summer months when there are fewer students on campus).
- Perform general and administrative duties in support of the overall department, ensuring compliance with all functions.
- Cross train in various functions of the Finance department as needed to ensure seamless business operations.
Perform other relevant duties as assigned such as special projects, programs, developmental activities, etc.
Requirements:
Requirements include:
- An associate's degree (or equivalent experience in accounts receivable or student accounts) is required; a bachelor's degree is preferred.
- 1- 3 years of relevant experience required.
- Working knowledge and experience using Microsoft Office software, specifically proficient in the use of Outlook, Word, and Excel. Ability and desire to learn additional software applications preferred.
- Experience with Ellucian Colleague or other payment processor system strongly preferred.
- Experience in a higher education setting is preferred.
- Technical skills, critical thinking and independent problem-solving skills are crucial to the success of this position.
- Enthusiastic and positive attitude is necessary for a productive and efficient work environment.
- Effective oral and written communication with various constituents/groups is necessary in order to be successful in role.
- Ability to use computer and phone for more than half of the workday.
- Work in a typical office environment with the ability to adapt to different meeting spaces as needed to perform essential duties of position.
- Ability to manage multiple tasks and ever-changing priorities.
Additional Information:
Wittenberg is committed to attracting and retaining highly qualified individuals who collectively reflect the diversity of our student body and society at-large. Please see our notice of nondiscrimination housed on our website.
Wittenberg University is committed to preventing and addressing sexual misconduct in our campus community.
The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.
Employment at Wittenberg University is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).
For this position, we are unable to sponsor candidates for work visas. Wittenberg University participates in E-Verify to confirm authorization to work in the U.S.
Application Instructions:
Review of applications will begin immediately, and the position will remain open until filled.
To apply, please set-up an account in our online recruiting system and upload the following documents in MS Word or Adobe Acrobat format.
- Resume
- Cover letter Name, address, and phone number of three professional references.
Applicants who require accommodation during any stage of the hiring process should contact the Office of Human Resources at (937) 327-7517 or email hure-mail@wittenberg.edu.