Elevator Component Technical Support Engineer

Wittur  is one of the world’s leading providers of components, modules and systems for the elevator industry.

We have an immediate opening for an  Elevator Component Technical Support Engineer  whose responsibilities organizing and managing spare parts stock, Spare parts sales, Online Parts Web store management, technical support.

Location                             Twinsburg Ohio

Responsibilities

• Responsible for working with customers to identify and order spare parts.
• Responsible for processing sales and warranty orders, documenting customer complaints, and creating recommended spare parts quotes for new and existing equipment
• Establish and maintain interpersonal relationships with customers
• Interacts with all the departments involved in the organization to process orders & warranties on time to meet customer’s deadlines.
• Conducts proactive calls to customers to check on the possible need for spare parts, replacement, or training for any equipment they have purchased.
• Management website Web-shop and support the launch of new product lines.
• Reads engineering drawings to help customers identify parts that are needed.
• Answers customer's phone calls and emails in a way that positively represents the company.
• Issues return authorizations and follows through when the parts are returned determining credit that may be due or repairs that may be needed.
• Maintain and secure a monthly safety stock in Wittur USA Facility.
• Prepare reports, including weekly schedules, orders follow-up reports; forward and discuss with the Aftersales Manager
• Technical support
• Other tasks as assigned by the manager

Qualifications

We offer a highly competitive compensation and benefits package, including :

For additional company information please visit our website at www.wittur.com

We are an Equal Opportunity Employer.

This is the world's leading independent supplier of component for lifts, elevators, doors, drives and cabins.