What are the responsibilities and job description for the Data Entry Specialist position at Wiverse?
12-month contract, with potential for extension, or conversion to full-time, based on performance and client need.
100% Remote with potential monthly office visits. (Depending on Location)
Job Requirements:
Candidate must have stable internet connection with required bandwidth.
- Data entry. Updating fields such as name, address, account numbers, Auction ID’s, price, and much more
- Process and enter transportation orders via computer application
- Follow up to ensure orders are correctly submitted. Update incorrect or deficient information and/or data
- Create spreadsheets or organize existing data to track important customer orders.
- Handle inbound and outbound phone calls to customers.
- Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.
- Professionally note and document orders to communicate between systems and external clients.
- Clear order enrichment failures
- Perform other tasks and duties as directed by the department manager or Supervisor.
- Accurate typing and data entry skills.
- Able to manage multiple tasks in a fast-paced environment.
- Highly adaptable to process and system changes.
- Must be detail oriented with good judgment and problem-solving skills.
- Effective time management and self-starter.
- Able to initiate and manage a mixture of outbound and inbound calls, emails and SMS.
- Strong knowledge of Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Able to demonstrate empathy and de-escalate frustrated clients and vendors
- Transportation or general automotive experience a plus.
- Must be persistent to obtain all info to confirm order requirements.
- Will the candidate(s) work 100% remote or 100% onsite or temporarily remote ONLY during the pandemic? Currently 100% remote. If in Phoenix area, may come in 2 days a month.
- Do candidates need to be local to interview? No
- What are your top 3-5 MUST HAVEs OR REQUIRED skillset? Computer and phone skills, Strong excel knowledge/Microsoft Office, strong communication skills
- Is this position a driving role? No
- Will the resource be acting in a supervisory role? No
- Is this a safety sensitive position (ex, warehouse and other positions that require driving)? No
- Worksite Zip Code? 85040 for Phoenix area candidates, N/A for others.
- What is the shift going to be? 7:30-4:00pm AZ time (training is 8-5pm AZ time)
- Is this contract to perm? No
- Potential for Extension? Yes
- Will this be 40 hours work week? Yes
- Will there be OT required? Rarely required but OT may be available
- Interview process – Teams Microsoft office
- When will you start interviewing? ASAP
Job Type: Contract
Pay: $16.00 - $16.40 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Remote
Salary : $16 - $16
