Fiber Network Maintenance Technician

12-month contract with opportunity to extend or convert.

Location: Doral, Fl - 100% Remote
Orientation - 2 weeks, M-F, 8 am to 5 pm in the office
Expenses: None
There is no field work with this role.
Hours that will be worked with details: 10 PM to 8 AM (4 days a week), C-shift/Night Shift/ 4 days on 3 days off. Shift beginning at 10 PM and ending at 8 AM. They should expect at least one of the days to be a weekend. Sat or Sun.

Position Title - Change Management Analyst

Position Summary
Overall duty is to coordinate and or manage maintenance events within Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.

Job Responsibilities

• Maintenance Coordination- Internal and Vendor Maintenance Management.
• MOP Assessment.
• Maintenance Event Approval.
• Impact Analysis- Circuit Impact Research, Assessment, and Validation.
• Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution.
• Internal, Vendor and Customer Scheduling & Coordination.
• Research customer Information to ensure each customer is properly notified.
• Proactive Customer Communication & Notifications
• CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
• Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
• Serve as the primary point of contact for all Change Management SA inquiries.
• Various Record Validation Projects.

Job Knowledge/Experience:

• Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
• 3-5 years telecommunications experience required.
• Solid experience with standard MS Office Products
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
• Good judgment, concentration, and decision-making skills.
• Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate.
• Extreme attention to detail.
• Good organizational skills.
• Ability to multitask.
• Must possess a positive attitude.
• Cross functional team player

Desired

• 2-4 years related Service Provider experience

Systems/Certifications:
CCNA, CCNP, ITIL, Network - preferred

• Cisco routers and switches Cisco ONS Lucent DMX Juniper MX and EX series
• Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus

Education:
HS Diploma or GED

Job Types: Full-time, Temporary

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• SONET, IP protocols and routing: 2 years (Preferred)
• Layer 2 switching, WDM, Dark Fiber services, OTDR testing: 2 years (Preferred)
• NMS alarm monitoring: 2 years (Preferred)
• Nortel 6500/5200Lambda Unite, Infinera: 2 years (Preferred)
• Cisco routers and switches: 2 years (Preferred)
• Cisco ONS Lucent DMX Juniper MX and EX series: 2 years (Preferred)
• MRV, BGP, IPv6, and or JUNOS: 2 years (Preferred)
• coordinate and or manage maintenance events: 2 years (Preferred)
• Maintenance Coordination, Event Approval: 2 years (Preferred)
• Network Outage Conflict Resolution.: 2 years (Preferred)
• emote troubleshooting to support calls from technicians: 2 years (Preferred)

Ability to Commute:

• Doral, FL 33166 (Required)

Work Location: In person

Salary : $25