Law Firm Intake Specialist

The Legal Intake Specialist plays a crucial role in the Intake Department, managing the entire lead process from initial contact to client sign-up for all incoming prospective clients with new case inquiries. This position is an excellent opportunity for a highly driven and enthusiastic candidate who shares our vision, passion, and dedication to serving all potential new clients quickly, efficiently, and professionally. Our rapidly growing law practice seeks a full-time legal intake specialist to join our team!

You’ll survey prospective clients, empathize with them about the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication and lead management skills, and a passion for helping others, apply today!

Compensation

$17 - $21 hourly

Responsibilities

• Answer all incoming potential client (PNC) calls as soon as possible, gather relevant information regarding a client’s potential case, and accurately enter details into the lead management system.
• Gather details regarding facts, injuries/damages, liability, and insurance coverage to determine the veracity of potential cases.
• Communicate with clients via phone, text, email, Zoom, and in-person meetings to gather and follow up on case information and evidence.
• Communicate with attorneys about whether to accept a PNC's case in a timely manner and record the source/origination of all calls received.
• Perform case-related administrative duties, such as organizing case files, scanning, filing, mailings, front desk coverage, and managing a multi-line phone system.
• Process new client onboarding, establish client files through data entry and paperwork collection, and open all new cases promptly and accurately in case management software.
• Prepare accurate and error-free documents in a timely manner and ensure all client interactions reflect the high standards and core values of WGK Personal Injury Lawyers.
• Build professional relationships with providers, clients, and teammates, maintaining professionalism and composure when interacting with all employees.
• Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload.
• Collaborate with marketing on outbound sales tactics and partnerships with other law firms to help bring in new cases.
• Evaluate prospective client inquiries and phone calls, analyze their case fit, and ensure they feel seen and heard.
• Assist in training new team members as required and participate in continuous improvement initiatives to enhance the intake process.
• Maintain thorough and accurate records in compliance with company policies and legal regulations, handling every matter confidentially.
  
  

Qualifications

Required Skills/Abilities

• Exhibit a passion for helping the customers we serve.
• Previous experience in customer service or sales preferred.
• Personal injury experience is a plus but not required.
• Strong computer skills, including proficiency with Microsoft Office products
• (Excel/Word/PowerPoint) and internet usage.
• Excellent customer service, communication, and organizational skills.
• Ability to prioritize workload and multitask in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and as part of a team.
• High level of empathy and understanding when dealing with clients in distress.
• Commitment to maintaining confidentiality and professional ethics.
• Adapt quickly to changing priorities and demands, maintaining a high level of productivity and accuracy.
• Foster a positive and collaborative work environment, contributing to the overall success of the team.
• Background in the legal or insurance industry preferred.
• Firm knowledge of spreadsheet and data management.
• Experience with LeadDocket, VineSign, and Filevine is a plus.
• Fluency in Spanish is a plus.
  
  

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Minimum of 1-2 years of experience in a related field (insurance or legal industry is a plus).
• Familiarity with managing client relationship software and lead management systems is a plus.
  
  

Working Conditions

• This position may require sitting for long periods and working at a computer.
• This position requires processing a high volume of daily.
• Occasional travel may be required.
  
  

Physical Requirements

• Ability to perform repetitive tasks such as typing and phone use.
• Must be able to lift up to 15 pounds at times.
  
  

Benefits

• Health Insurance The firm covers 80% of your premiums if you opt into our Aetna plan, effective the first of the month following 30 days of employment.
• Health Reimbursement Card Covers copays, currently up to $2,500 per year.
• Dental Insurance Optional through payroll deduction.
• Vision Plan Optional through payroll deduction.
• Term Life Insurance $10,000 complimentary coverage, effective the first of the month following 30 days of employment.
• Additional Insurance Options Available through payroll deduction (e.g., life insurance, short-term disability).
• 401(k) Plan Eligible to opt in after 30 days of employment.
• Free Parking Provided at our office.
• Payroll Weekly pay schedule.
• Paid lunch break.
• Performance bonus.
  
  

About Company

We're a personal injury law firm in Baltimore, MD. The firm was established in 1977 by William Kolodner, who passed the torch to his daughter Jill Kolodner and grandson Hunter Duke, keeping the business a family-run, multi-generational firm. We have been helping injured folks in MD get the compensation they deserve against negligent defendants. Our mission is to help as many Marylanders get the best legal representation by guiding them through the legal process, so they can focus on recovering from their injuries. We believe our firm offers the best personal injury legal services in MD. We want to continue to expand our team so we can maintain our top-notch customer service and legal expertise for our expanding clientele. Victims of personal injury will know that they can call us to handle their case thoroughly and expeditiously. Our team is composed of compassionate individuals, committed to advocating for clients.