What are the responsibilities and job description for the Customer Success Manager position at Wizer - Free Security Awareness Training?
Company Description
Wizer is a security awareness platform that provides impactful, enjoyable, and interactive training and phishing simulations to help organizations stay up to date with cybersecurity threats. Trusted by thousands of MSPs, Insurance Companies, OEMs, and enterprises, Wizer offers short, memorable stories tailored for busy lifestyles and short attention spans.
Role Description
This is a full-time on-site Customer Success Manager role located in Boston, MA. The Customer Success Manager will be responsible for ensuring customer satisfaction, providing training and onboarding, developing relationships with clients, and addressing customer needs and concerns on a daily basis.
Qualifications
- Strong communication and interpersonal skills
- Experience in customer service and account management
- Problem-solving and conflict resolution abilities
- Knowledge of cybersecurity and security awareness training (Advantage)
- Ability to work collaboratively in a team environment
- Organizational and time management skills
- Experience with CRM software is a plus
- Bachelor's degree in Business Administration, IT, or related field