What are the responsibilities and job description for the Remote Network Technician position at WiZiX Technology Group, Inc?
Job Description
Job Description
WiZiX Technology Group – Remote Network Technician
Responsible for providing installation support and troubleshoot hardware, software, and network operating problems. Own the governance to support print infrastructure. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.
Job Responsibilities :
- Provide setup, installations, de-installations and maintenance of Multifunctional Devices (printer, scanner, copier) within agreed customer timeframes in order to meet contractual agreements.
- Providing high-quality technical support to our customer base
- Respond to on-site incidents to identify and resolve issues in a timely manner
- Communicating with customers to ensure satisfaction
- Developing options to solve unusual problems
- Managing time, resources and territorial considerations
Qualifications :
Why WiZiX?
Things We Are Looking For
The ideal candidate will possess an entrepreneurial mindset with excellent communication skills, a high level of energy, a positive attitude, and a competitive drive to be the best. Ideal candidates are also passionate, adaptable, resourceful, highly dependable, and embrace technological innovation.
About WiZiX :
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, and Document Management Systems.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
