What are the responsibilities and job description for the Desktop Support Technician position at Wizpro Inc?
Responsible for providing user-end support of desktop and network hardware and software issues in the regional offices.
- Install, configure, and maintain IT systems.
- Monitor system performance and implement improvements, as necessary.
- Coordinate with vendors and other IT personnel for problem resolution.
- Conduct regular system audits and software updates to Ensure the security and integrity of data, network access, and backup systems.
- Train staff on new technologies and IT-related procedures.
- Document IT processes, incidents, and system changes and participate in the development and implementation of IT projects. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
- Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow
Job Type: Full-time
Pay: From $44,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Night shift
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Manchester, CT 06042 (Required)
Ability to Relocate:
- Manchester, CT 06042: Relocate before starting work (Required)
Work Location: In person
Salary : $44,000