What are the responsibilities and job description for the Salesforce Service Cloud Architect position at Wizr AI?
Job Title: Salesforce Service Cloud Architect
Location: Menlo Park, CA (On-site)
Experience Level: 10–15 years
Employment Type: Contract
Job Summary:
We are looking for an experienced Salesforce Service Cloud Architect for a contract role based on-site in Menlo Park, CA. The ideal candidate will have deep technical expertise in Salesforce Service Cloud and related modules, along with excellent communication skills and a proactive mindset. This is a client-facing role requiring in-office presence and a collaborative attitude.
Key Responsibilities:
- Architect and implement scalable Salesforce Service Cloud solutions tailored to business requirements
- Utilize Salesforce capabilities including Omni-Channel, Flow IDE, Workflows, and Entitlements to enhance customer service processes
- Define system architecture and design standards
- Collaborate with cross-functional teams and stakeholders to ensure seamless solution delivery
- Provide technical leadership and guidance throughout the project lifecycle
- Ensure adherence to Salesforce best practices and coding standards
Required Skills:
- 10–15 years of overall Salesforce experience with a strong focus on Service Cloud
- Hands-on experience with Omni-Channel, Flow IDE, Workflow rules, and Entitlement Management
- Solid understanding of Salesforce architecture and integration patterns
- Strong communication skills and the ability to work effectively with both technical and non-technical teams
- Self-driven with a strong sense of ownership and initiative
Nice to Have:
- Relevant Salesforce certifications (e.g., Service Cloud Consultant, Application Architect)
- Experience in enterprise-scale Salesforce implementations
Contract Details:
- Location: Menlo Park, CA (On-site only)
- Duration: To be discussed during the interview process
- Work Authorization: Candidates must be authorized to work in the U.S.