What are the responsibilities and job description for the WKND Digital is hiring : [REMOTE] Creative Operations Manager in Sacramento position at WKND Digital?

Creative Operations Manager

Join a High-Performance Startup Focused on Building the Future of Ai-Driven Retention Marketing.

At HOARD , we’re not just another agency—we’re building towards a tech-driven future where AI-powered SaaS solutions redefine retention marketing. While we currently operate as a leading retention marketing agency, our long-term vision is to develop scalable software solutions that help eCommerce brands maximize customer lifetime value and loyalty.

We don’t follow trends—we create them. Our approach is rooted in speed, innovation, and execution at the highest level, setting new standards for retention marketing in a rapidly evolving landscape.

Role Overview

We are looking for a Creative Operations Manager to lead our design team, optimize creative workflows, and ensure our design execution is fast, scalable, and data-driven.

This role isn’t just about managing projects—it’s about building a seamless, high-impact creative process that eliminates bottlenecks, reduces revisions, and ensures that every design we produce contributes directly to performance-driven retention marketing strategies. You’ll oversee workflow optimization, AI automation implementation, team management, and SOP development to keep our creative operations running at peak efficiency.

Expert level communication skills, critical thinking, problem-solving abilities, and an unwavering commitment to delivering results-oriented outcomes is required. If you thrive in high-performance environments, love solving complex workflow challenges, and are passionate about scaling creative execution without sacrificing quality, this role is for you. At HOARD , there are no shortcuts—only solutions that move us closer to winning in the marketplace.

Key Responsibilities :

Team Leadership & Development

Manage and mentor a high-performing graphic design team to deliver top-tier creative assets for email & SMS campaigns.
Cultivate a culture of accountability, innovation, and relentless pursuit of results within the team.
Develop performance standards and feedback loops to enhance efficiency and reduce revision cycles.

Creative Workflow Optimization

Design scalable SOPs that streamline creative processes from ideation to execution.

Reduce revision cycles by analyzing feedback trends and implementing proactive solutions.

Track key metrics like turnaround times to ensure deadlines are consistently met while maintaining quality standards.

AI & Automation Integration

Identify and implement AI-powered tools to enhance personalization and workflow efficiency.

Automate repetitive tasks to free up creative bandwidth for high-value projects that drive measurable outcomes.

Data-Informed Design Optimization

Collaborate with data analysts to ensure creatives are informed by A / B testing results and performance metrics.

Continuously refine designs based on engagement trends to maximize conversions and retention outcomes.

Training & Skill Development

Create training programs that keep the design team at the forefront of industry trends, tools, and best practices.

Address skill gaps through targeted education on design principles, retention marketing strategies, and emerging technologies.

Who You Are

We’re looking for someone who thrives in a high-performance culture—an expert communicator, problem-solver, critical thinker, and strategic operator who can drive results at scale :

Requirements

5 years of experience in Creative Operations or Digital Marketing (preferably in SaaS or retention marketing).

Proven leadership experience managing creative teams in fast-paced environments focused on performance outcomes.

Expertise in email & SMS design workflows with tools like Klaviyo, Postscript, or Attentive.

Strong knowledge of AI-powered tools for process optimization.

Familiarity with A / B testing methodologies and performance tracking.

Exceptional consultative communication skills with the ability to influence cross-functional teams.

Proven track record of building scalable systems that deliver repeatable results at speed.

Compensation & Benefits

At HOARD , we believe in rewarding excellence :

Competitive base salary plus bonus designed to attract top global talent who thrive under pressure.

Generous stock options—your success is directly tied to the company’s growth and profitability.

Performance-based bonuses for exceeding key milestones and revenue targets.

Access to cutting-edge tools and resources designed for world-class execution.

A culture where high performers are recognized—and rewarded—for their contributions.

Health Insurance Benefits (Available upon request)

Ready to Win?

If you’re ready to join a team where only exceptional outcomes matter—and where you’ll be rewarded for delivering them—apply now! At HOARD , we don’t just hire employees; we invest in leaders who want to dominate their field while pushing the boundaries of innovation.

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