What are the responsibilities and job description for the Cashier / Server position at WKS Restaurant Group?

Overview of Position :

Cashier / Server- is responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set.

Principal Duties and Responsibilities :

Answering questions and providing courteous service to customers
Taking and completing orders accurately and efficiently
Politely engaging in suggestive selling techniques
Accepting payment for product and delivering correct change
Inspecting product for quality according to Krispy Kreme company standards
Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula)
Restocking products to guarantee freshness
Unloading delivery trucks
Follow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training Workbooks
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Offer product samples to customers at GM's discretion
Other miscellaneous duties as assigned

Performing sanitation duties in order to maintain an internal and external clean, safe, and sanitary shop. Including but not limited to :

Sweeping and mopping all required areas inside the store.

Cleaning, sanitizing and stocking bathrooms

Cleaning and sanitizing tables and chairs in customer area

Emptying interior and exterior trash receptacles

Ensuring the parking lot and surrounding areas are kept clean

Washing windows

Related Skills

Cross train in load out

Essential skills and Experience :

Excellent customer service skills required

Excellent communication skills required

Basic mathematical skills, enough to handle various sums of money, required

Basic literacy skills required

Must be able to pass Drug Screen and criminal background check

Nonessential skills and Experience :

High school diploma or equivalent preferred

Physical Demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Carrying

Lifting

Writing

Bending

Walking

Stooping

Grasping

Standing

Twisting

Mopping

Walking

Communicating with customers and co-workers

Sweeping

Packing donut boxes

Physical Requirements

Lifting up to as much as 50 pounds occasionally; and up to 25 pounds frequently

Using cleaning materials and equipment

Ability to reach the counter or drive through

Must be able to grasp products without crushing

Visual / Audible Acuity Requirements

Must be able to read product boxes, labels and measuring devices

Must be able to communicate with and understand customers and co-workers

Working Conditions :

The worker is subject to inside environmental conditions

Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour

Worker is subject to noise in the production / processing area to the extent that they may have to shout to be heard

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