What are the responsibilities and job description for the Host / Hostess position at WKS Restaurant Group?
OVERVIEW OF POSITION :
Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food / service satisfaction and handles customer complaints / suggestions appropriately.
- Seats customers at tables / booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
- Handles incoming telephone calls immediately, and takes to go orders as appropriate.
- Maintains proper supply of clean menus.
- Periodically supplies customers with initial beverage suggestions and provides beverages order and refills.
- Assists service personnel in cleaning and setting tables.
- Resolves complaints as he / she becomes aware of them, notifying the manager of any complaints received.
- Assists other service personnel as needed.
Accountabilities
Qualification Standards
PI263286145
