Customer Support Associate

At WKS, we believe business thrives when companies prioritize delivering exceptional customer support, empowering their teams, and constantly investing in the growth and well-being of their people. Our greatest asset is our Customer Support Associate team, whose passion, dedication, and focus set us apart. We take pride in a workplace that values diversity, fosters respect, and cultivates an environment of continuous learning. Every member contributes to our success, and together we make a lasting impact on the way our customers experience our services.

As a Customer Support Associate at WKS, you will be at the forefront of creating and maintaining strong, lasting relationships with our clients. This role requires a dedicated professional who thrives in a dynamic environment, is solution-oriented, and is passionate about providing an outstanding customer experience. Your contribution will directly enhance customer satisfaction, drive retention, and contribute to our overall success.

Customer Support Associate Responsibilities:

• Provide personalized support and product recommendations, utilizing active listening to address customer inquiries and ensure proper product usage.
• Collaborate with the Customer Support Associate team to track shipping and installation schedules, inform customers of promotional offers, and verify customer contact details.
• Stay informed about industry trends and customer service best practices to identify opportunities for enhancing retention and satisfaction.
• Resolve customer issues efficiently, utilizing strong problem-solving skills and a customer-first approach.
• Collaborate with cross-functional teams to meet monthly goals, introduce new product features, and align with sales and customer acquisition strategies.
• Participate in regular team reviews, tracking both individual and team performance against established targets.
• Document customer feedback and insights to improve processes and enhance the overall customer experience.
• Maintain accurate and up-to-date customer information, including billing details, preferences, and account specifics.
• Proactively follow up with customers to ensure satisfaction, resolve any lingering questions, and nurture long-term relationships.

Skills & Qualities We're Looking For in a Customer Support Associate:

• A proactive mindset and a strong desire to learn and develop new skills.
• Excellent multitasking ability, with a knack for problem-solving and minimal supervision.
• A professional, approachable demeanor, with the ability to build rapport easily.
• Passion for delivering exceptional service and exceeding customer expectations.
• Strong written and verbal communication skills, including the ability to present information clearly and confidently.
• A customer-centric attitude, always seeking ways to improve the client and consumer experience.
• Previous experience in customer support, client relations, or similar roles is highly preferred.

Job Type: Full-time

Pay: $46,000.00 - $56,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance

Shift:

• Day shift

Work Location: In person

Salary : $46,000 - $56,000