Maryland Express Care EMT Operations Supervisor

Job Description

Job Description

In partnership with the University of Maryland Express Care (MEC) and Butler Medical Transport’s Operations Manager, the Operations Supervisor is responsible to be able to fill the role as a MEC Emergency Vehicle Operators (EVOs) first and foremost , and is responsible for ensuring field operations teams conduct daily operations at MEC Baltimore, MEC Easton, and MEC Aberdeen in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory / licensing agencies. The Operations Supervisor at MEC will ensure that team members have all the necessary equipment, resources, licensing / credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. The Operations Supervisor at MEC may share their time between all bases throughout the week, with their primary base being the Baltimore Base, with the expectation that the other bases will be visited no less than three times per month per base, or more as operations require.

The Operations Supervisor is the leadership designee of Butler Medical Transport (BMT) at MEC. In addition, they will act as an arm of MEC leadership team ensuring the highest level of professionalism is maintained, and all expectations are exceeded in providing the best possible of critical care ground transport service. The Operations Supervisor will be entrusted with a split role, with 40% of their role being direct supervision and the first line of contact for not only EVOs but also the MEC clinical crews to ensure the fleet is always operationally ready. If deficiencies are found, the Operations Supervisor will ensure that there is a plan of action in place to rectify them as soon as possible, and that the plan has been effectively communicated to all stake holders.

The Operations Supervisor leadership shifts will rotate weekly on a two on four off basis, back filling in the absence of the Operations Manager, the remaining two shifts in the work week will be assigned clinical shifts.

Role and Responsibilities

• Provide excellent patient care within the scope of practice of an EMT EVO
• Provide safe transport of the patient and crew
• Respond to emergent and non-emergent transports
• Provides effective communication with patients, dispatch, crews, family members, and facility staff
• Ability operation communication devices; portable radio, cell phone, computer tablet
• Completion of patient contact reports prior to shift completion
• Ensure maintenance of vehicles and equipment for transport readiness
• Ability to travel and work between all MEC locations
• Maintain cleanliness of station
• Maintain certifications with timely completion of refresher courses and CMEs
• Remain current on all state protocols, policies, and / or procedures
• Represent BMT at community events as assigned

Qualifications and Education Requirements

Preferred Skills

We'd love to have you join the Butler Medical Transport team!