Job Description
Job Description
The University of Maryland Express Care (MEC) Operations Manager is responsible to be able to fill the role as a MEC Emergency Vehicle Operators (EVOs) first and foremost, and above and beyond is expected to be the mentor, leader, coach, for other MEC EVOs as well as supervising and coordinating daily operations at MEC Baltimore, MEC Easton, and in the future MEC Aberdeen for the EVOs. The MEC Operations Manager will share their time between all bases throughout the week, with their primary base being the Baltimore Base, with the expectation that the other bases will be visited no less than three times per month per base, or more as operations require.
The MEC Operations Manager is the leadership designee of Butler Medical Transport (BMT) at MEC. In addition, they will act as an arm of MEC leadership team ensuring the highest level of professionalism is maintained, and all expectations are exceeded in providing the best possible of critical care ground transport service. The MEC Operations Manager will be the first line of contact for not only EVOs but also the MEC clinical crews to ensure the fleet is always operationally ready. If deficiencies are found, the MEC operations manager will ensure that there is a plan of action in place to rectify them as soon as possible, and that the plan has been effectively communicated to all stake holders.
The Operations Manager leadership shifts will rotate weekly on a four on two off basis, with the Operations Supervisor filling the two days the Operations Manager is off to ensure 7 day a week coverage.
Qualifications
- Must maintain a current MD EMT Basic card or higher
- Must maintain a current DC EMT Basic card or higher
- Current AHA CPR Card
- Must possess a current driver’s license and be approved and maintain ability to drive company vehicles
- Must lift a minimum of 200lbs without assistance
- Must pass a pre-employment drug screen, and all subsequent random or for cause drug screening
- Must be approved by the MEC Leadership
- Must be available for recall in times of crisis
- Must successfully complete the MEC EVO Orientation Program
- Must be available for 24 hours of call on assigned days to work as the Manager
- 1 year of experience in a critical care ambulance program
- Minimum of 1 year of prior Supervisory experience with a similar scope
Requirements
Assist in the development and implementation of MEC standard operating practices, policies, and proceduresParticipates in MEC’s shared governance structure, and assumes leadership role for projects / programs originating from shared governance.Reviews and maintains quality improvement records (i.e. tracking of blood products) for MEC operations, as agreed upon by BMT and MEC leadership.Ensure that all medic units are in constant compliance with local, state, and federal regulationsAct as an EVO in the event of an EVO vacancy in the schedule because of call-off, lateness, or an EVO leaving earlyIn times of emergency, collaborates with MEC leadership team to ensure continuity of operations to include functioning as a EVOEnsure that the MEC EVO schedule is always completed and full for a minimum of four weeks in the future, and collaboration with MEC leadership team for schedule development.Ensure that all EVOs are properly trained and educated on all operations regarding MEC / BMT; perform retraining and coaching as necessaryOversees onboarding of new employees to MEC operations, and ensures all MEC and BMT documentation requirements are complete prior to new hire coming off of orientationVerify that daily all EVOs are completing the “EVO Ambulance Checklist” on all ambulances onsite at MEC a minimum of either once a shift for primary units or once daily for backup unitsOversee all aspects of the maintenance of the ambulances, ensuring that they are regularly serviced no less than every 10k miles for a complete PM by the mechanic, and a replacement is available to ensure continuity of operations. All PM should be communicated in advance to MEC leadership team.Ensure all required clinical equipment is removed from ambulances prior to an ambulance leaving MEC for maintenance, and replacing all equipment when it returns from maintenanceInvestigate any truck technical failures, to include modems, and either corrects or replaces truck technology to appropriate working orderInvestigate all reported ambulance deficiencies, and take the appropriate corrective action, as well as report the corrected actionIdentify any failures of electrical cords and or outlets, and notify engineering on the day of discovery to ensure corrective actionBMT Samsara facial identification, and team member coaching as necessaryPrior to daily departure, the operations manager will verify that all ambulances are connected to shorelines. If there are any noted shore line or shoreline outlet deficiencies, immediately report to engineering for repair.Prior to daily departure, the operations manager, will ensure that all necessary climate control measures are in place for ambulances not currently engaged in patient care.Interact with MEC senior management in a respective and professional manner, addressing their concerns in a timely manner and / or notifying a member of BMT senior management of assistance needed within 24 hoursEnsuring the operational readiness of BMT backup unit onsiteCoordinating any issues between University of Maryland Access Center and BMT Communications Centers when necessaryConduct disciplinary actions for employee's who violate or do not uphold the policies and procedures set forth by BMT and MECMaintain an open line of communication and accessibility by phone during your entire 24-hour shift 8 hours on campus and 16 hours on call for a maximum of 24 hoursAll concerns brought to the operations manager’s attention, will have a plan of action or resolution within 24 hours of notification. The plan of action and resolution will be communicated in a timely fashion to MEC leadership.Be available for immediate call back in times of extreme weather or local disaster
