What are the responsibilities and job description for the IT Field Technical Support Specialist position at WLS Professional Services Canada?
Please note that this is an as needed contract role.
Click on the link below to apply.
https://docs.google.com/forms/d/1gy_Xd-X9_SUAlKjMdVwFOqsMuzisuCnamVUgG8iXcOM
About Us:
WLS Professional Services Canada is a leading provider of People, Process and Technology Consulting Services. We are dedicated to delivering top-notch IT solutions and support to our clients. We are currently seeking skilled Smart Hands Techniciansto join our team on an as-needed contract basis, providing on-site technical assistance to support our IT infrastructure and services.
Job Summary:
The Smart Hands Technician will be responsible for performing a variety of on-site technical tasks, including hardware installations, troubleshooting, and maintenance. This role requires client visits and a hands-on approach to support IT operations, ensuring that systems are running smoothly and efficiently.
Key Responsibilities:
- Perform hardware installations, upgrades, and decommissioning of IT equipment at client sites.
- Troubleshoot and resolve hardware, software, and connectivity issues on-site.
- Assist with server and network hardware maintenance and repairs.
- Coordinate with remote technical support teams to ensure timely issue resolution.
- Perform data center and server room management tasks, including cable management and equipment monitoring.
- Document all work performed, including troubleshooting steps, resolutions, and updates.
- Follow established procedures for change management and incident response.
- Provide technical support for end-user hardware, peripherals, and software as needed.
- Ensure compliance with company policies and industry best practices.
Qualifications:
- Certifications such as CompTIA A , Network , or equivalent
- Proven experience as a Smart Hands Technician or similar role in IT support.
- Strong knowledge of hardware, software, and networking components.
- Familiarity with data center operations and server room best practices.
- Excellent troubleshooting skills and the ability to work independently.
- Effective communication skills and the ability to collaborate with remote teams.
- Must have own transportation for client visits.
- Must possess a personal computer and mobile phone for work-related tasks.
- Must have a good command of the English language.
- Must be legally entitled to work in Canada.
- Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces.
- High school diploma or equivalent; additional technical education or certification is preferred.
Benefits:
- Competitive hourly rate depending on the skills
- Flexible scheduling based on availability
Job Type: Contract
Pay: $22.20 - $50.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekdays
- Weekends as needed
Work Location: In person
Salary : $22 - $50
