Technical Software Support- Client Service Representative

Proprietary software company seeking software support candidates with technical capacity, computer proficiency, and strong customer service skills to join our client service and support team. We are looking for analytical listeners and problem solvers who enjoy helping and training others. In this role, you will be providing accurate and timely technical support for highly customizable software while providing superior service to our Clients.

Candidates must be self-motivated, dedicated, possess strong verbal and written communication skills, while multitasking in a fast-paced challenging environment. Candidates must be eager to learn new skills and actively seek opportunities within the organization to augment their knowledge base. The ideal candidate will have previous training or problem-solving experience in technical or customer support roles and be adept at building relationships. Experience working in TPA/Insurance Company, Medical Terminology desired. *Ability to test and document software requests a plus*

The role requires close collaboration with external and internal members of our organization, including our Clients, Sales, Implementation, Quality Assurance, and Programming teams, to develop and implement effective support strategies.

Skills:

Analysis / Software problem solving.

Verbal communication

Documentation and follow-up

Computers / Windows / MS Office 365

Able to prioritize and follow through.

Active listening

Attention to detail.

Duties and Responsibilities

Provide excellent customer service.

Respond to Client questions, problems, and requests, in a timely fashion, by phone or email.

Ability to research, test and document activities and correspondence via our Internal tracking system.

Use active listening to understand and document the Client’s issues, and work through the problem-solving process with them to empower and train them.

Job Type: Full-time

Benefits (eligible after 90 days):

• Health Insurance
• Dental Insurance
• Vison Insurance

Healthcare and Dependent Care Flexible Spending Accounts

Company paid Long Term Disability, AD&D and 2x Annual Salary Life Insurance

Supplemental Life and AD&D

Short Term Disability

• Health Advocate and Assistance
• Free Employee Assistance Program for you, your spouse/domestic partner and dependents
• 401(k) Retirement Plan
• Paid Time Off
• Paid Holidays including a birthday holiday.
• Employee Discount Perks
• Ancillary Insurance Products (Accident, Hospital Indemnity Medical, Cancer & Specified Illness, Group Critical Illness, Identity Theft, Legal Coverage and Services, Pet Insurance, Auto and Home Insurance

Schedule:

• Monday - Friday
• We provide support from 8:00am to 7:00pm Eastern time; 8-hour shifts will be assigned within those hours.
• Weekends and/or overtime may be required at times.
• Potential hybrid schedule after 90 days based on performance

Preferred Experience:

• Customer Service
• Software-Technical Support (Ability to test and document Client request)
• TPA/Insurance Company/Medical Terminology
• Programming/QA
• Training

Company website: wltsoftware.com

Job Type: Full-time

Travel required:

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Ability to Relocate:

• Clearwater, FL 33763: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person