What are the responsibilities and job description for the Builders Direct Desk Agent (Portland, OR or Kirkland, WA) position at WM India?
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
Builders Direct is a specialized department that handles temporary dumpster needs mostly for construction sites in the PNW (Washington, Oregon, BC, Idaho), like a call Center, but for a specific audience only, and a premier service of WM. Builders Direct is very much a customer oriented small team that works closely with each other to meet their goals. Builders’ Direct serves as a point of contact for the customer and construction sales reps by handling calls and emails while also working closely with our internal partners such as operations and dispatch.
Will be required to work a shift starting as early as 6:30am and ending as late as 5:30pm. Shifts rotate monthly. This is a work from home role but candidates must live within driving distance to a WM office in Portland, OR or Kirkland, WA.
II. Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Experience: Two (2) or more years previous customer service experience (in addition to education requirements).
Employees will also receive at least 120 hours of paid time off per year, accrued on a payroll period basis and 7 paid holidays throughout the calendar year. The Company provides this paid time off to comply with its obligations to provide paid sick and safe time (“PSST”) under Washington state law and local ordinances.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.�
About Wm
WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
Builders Direct is a specialized department that handles temporary dumpster needs mostly for construction sites in the PNW (Washington, Oregon, BC, Idaho), like a call Center, but for a specific audience only, and a premier service of WM. Builders Direct is very much a customer oriented small team that works closely with each other to meet their goals. Builders’ Direct serves as a point of contact for the customer and construction sales reps by handling calls and emails while also working closely with our internal partners such as operations and dispatch.
Will be required to work a shift starting as early as 6:30am and ending as late as 5:30pm. Shifts rotate monthly. This is a work from home role but candidates must live within driving distance to a WM office in Portland, OR or Kirkland, WA.
II. Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Fields incoming calls for the construction department.
- Acts as lead contact for and liaison to construction customers and operations.
- Works to understand customers' needs, issues and requests.
- Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
- Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.
- Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
- Provides information and education to customers regarding service options, charges and billing questions.
- Other duties as assigned.
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
- Education and Experience
Experience: Two (2) or more years previous customer service experience (in addition to education requirements).
- Certificates, Licenses, Registrations or Other Requirements
- Other Knowledge, Skills or Abilities Required
- Customer Service
- Build Relationships
- Communicate With Impact
- Demonstrate Professionalism
- Make Sound Decisions
- Think Strategically
- Proficient with Computer and Software Applications
- Produce Results
- Know the Business
- Influence and Negotiate
- Manage Work/Time
- Use Ethical Practices
- Work Environment
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is a home office setting.
Employees will also receive at least 120 hours of paid time off per year, accrued on a payroll period basis and 7 paid holidays throughout the calendar year. The Company provides this paid time off to comply with its obligations to provide paid sick and safe time (“PSST”) under Washington state law and local ordinances.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.�
About Wm
WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
- Job Identification 2328924
- Job Category Sales Support
- Posting Date 01/31/2025, 10:23 PM
- Job Schedule Full time
- Locations 720 4TH AVE STE 400, KIRKLAND, WA, 98033, US (Hybrid)
Salary : $22 - $28
