What are the responsibilities and job description for the Market Sales Manager position at WM?
Job Description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.
I. Job Summary
Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales incentive and recognition programs upon successful completion of training prerequisites and Area management approval.
II. Essential Duties And Responsibilities
If this sounds like the opportunity that you have been looking for, please click Apply.
About Us
ABOUT WM
WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .
About The Team
WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.
WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.
I. Job Summary
Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales incentive and recognition programs upon successful completion of training prerequisites and Area management approval.
II. Essential Duties And Responsibilities
- Manages the Area’s proactive account retention program and assigns retention responsibility to the appropriate account managers.
- Maintains and reinforces the corporate retention strategy and design with the Retention Team.
- Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
- Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues.
- Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.
- Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
- Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies including meeting price increase goals.
- Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensures entire Retention Representative Team is well trained in the use of these tools.
- Analyzes lost business trends and recommends corrective actions.
- Provides expert industry knowledge and interpretation of regulations to retention team and customers.
- Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.
- Interviews and recruits qualified candidates for retention positions.
- Required Qualifications
- Bachelor's Degree (accredited)
- High School Diploma in lieu of degree, High School or GED or High School Equivalency and 5 years of business-to-business sales
- Experience with business-to-business sales
- Experience with business-to-business sales management (in addition to education requirement)
- Preferred Qualifications IV. Physical Requirements
- Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
- Benefits
If this sounds like the opportunity that you have been looking for, please click Apply.
About Us
ABOUT WM
WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .
About The Team
WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.
WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.
