What are the responsibilities and job description for the Senior Patient Service Representative position at WMC Health Network?
Summary :
The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.
Responsibilities :
- Assists patients in the checking in / checking out process and completing necessary paperwork.
- Educates patients in post care instructions and their healthcare coverage responsibilities.
- Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed.
- Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.
- Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.
- Forwards records to Bon Secours Charity Health or other parties as directed.
- Assists physician in obtaining patient results and scheduling office appointments when needed.
- Maintains inventory of medical supplies, immunizations, and equipment in order to request supplies in a timely manner.
- Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator / freezer.
- Logs all samples received with expiration dates, manufacturers, and lot numbers.
- Records all distributed samples by patient name, date, and number of samples given.
- Checks expiration dates on all stored medications / immunizations on a weekly basis and keeps record of all expired items that are discarded.
- Records all injections and immunizations in medication log as well as patient chart.
- Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.
- Handles all questions regarding the office and procedures.
- Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.
- Oversees the daily schedule for the physician Understands and helps assure compliance with HIPAA.
- Performs other duties as assigned.
Qualifications / Requirements :
Experience :
Minimum of one (1) year of customer service and / or medical office experience preferred. Medical Assistant experience preferred.
Education :
High School Diploma or equivalent required.
Licenses / Certifications : MA or Order entry certificate preferred.
Other : N / A
Special Requirements :
N / A
