What are the responsibilities and job description for the WMCHealth is hiring: Communications Center Operator in Valhalla position at WMCHealth?
Job Summary :
The Communications Center Operator position supports incoming, outgoing, inter organization, and interdepartmental calls to and from the hospital. The operator is responsible for the operation of a complex multiple position switchboard, answering all incoming and outgoing calls to the main switchboard and transferring calls appropriately and efficiently. The operator manages hospital codes and alarms, receives and transmits messages, and performs code duties. Maintains the wireless pager systems by keeping records of pager assignments, distributing, and repairing pagers. Does related work as required. Work is subject to shift assignment over a 24 hour, 7 day per week period. Must be able to work varied shifts which will include weekends and holidays.
Responsibilities :
- Handles incoming and outgoing calls on a multi-position console.
- Announces all codes and enters information into the computer system for immediate beeper notification of all code teams.
- Monitors and implements emergency procedures such as hotlines, disaster plans, and cardiac arrest and respiratory alarms, etc., and keeps records of procedures performed.
- Programs or swaps beepers for all hospital staff, providing beeper forms and notification to staff when beeper is available.
- Places long distance calls.
- Sets up Teleconference meetings.
- Maintains a current directory of Medical Center telephone numbers of offices and personnel.
- Provides information regarding changes in locations of various hospital units and functions.
- Gives complex information regarding various Medical Center divisions and offices.
- Refers incoming and outgoing calls to the proper locations.
- Follows all department procedures as noted in the Department Policy and Procedure manual.
Qualifications / Requirements :
Experience : One year of experience where the primary function of the position was the operation of a complex multiple position switchboard and / or customer service preferred.
Education : High school or equivalency diploma.
Licenses / Certifications :
About Us : NorthEast Provider Solutions Inc.
Benefits :
We offer a comprehensive compensation and benefits package that includes :
J-18808-Ljbffr
