What are the responsibilities and job description for the Customer Care Representative (CCR) position at WN LLC?
Who We Are
Do you have a strong work-ethic and ability to take on challenges while serving others? Are you looking for a fast-paced career with a supportive work culture? Ready for a real career with the opportunity to grow? If you share our passion for superior customer service, then WireNut Home Services is the company for you!
We strive to Enrich Lives Through Trust in the Trades. We enjoy a lively culture that thrives on accountability and fun which is driven by our mission, and safeguarded by our three core values: Family, Care, and Grow.
Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 62,500 happy customer reviews and are the record holding 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces 7x's in a row and have enjoyed aggressive growth year-over-year.
What You'll Do
- Taking inbound calls for current and new customers
- Making outbound calls to current customers with service plans
- Schedule appointments for incoming service calls
- Schedule maintenance appointments for WireNut Home Service service plan members
How You Can Help Us
As a Customer Care Representative, you arrive each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to answer phones, schedule and confirm appointments, and make follow-up calls.
Your friendly disposition and positive, can-do attitude come through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. You are never bored as there are always a variety of office tasks that you can help with. You love that you get to interact with people every day and enjoy keeping busy.
Benefits
- Competitive Compensation
- PTO and Sick Time
- Company Holidays (Office Closed)
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Plan
Job Type: Full-time, M-F with Rotating Saturdays
Compensation: Averaging $19.00 - 27.00/hour (base starting at $19.00/hour)
Compensation based on performance measured in metrics on monthly scorecards
Requirements:- Customer service experience
- Phone skills
- Scheduling skills
- Ability to pass a background check and drug screening
Salary : $19 - $27
