What are the responsibilities and job description for the Customer Service/Dispatching/Office Assistant/AR's position at WNC Repairs, LLC?
WNC Repairs is currently in need of an experienced customer service representative to assist with overseeing the daily operations of answering the phones, dispatching, inputing customer information into a software program and accounts receivable.
Responsibilities:
- Provide assistance by telephone to customers and technicians.
- Provide excellent customer service at all times.
- Handling customer complaints and concerns in a professional manner.
- Communicates with clients when necessary to advise them of delays and or updates.
- Proactively monitors progress of technicians routes.
- Monitoring accounts receivable.
- Other duties may be assigned to meet business needs.
Qualifications:
- Strong customer service skills; ability to diffuse client frustrations.
- Ability to communicate in a professional/courteous manner.
- Exceptional attention to detail.
- Clear and concise verbal and written communications skills.
- Ability to follow written and verbal instructions.
- Ability to work in and handle stressful situations & high volume of phone calls.
- Experience working with personal computers and business applications is required.
- Five year experience in a customer service environment is strongly desired.
- Must be able to multitask
- High school diploma or GED is required.
Skills
- Proven experience as dispatcher or relevant position
- Tech-savvy with working knowledge of MS Office applications
- Proficient in English (oral and written) ( Spanish is a plus)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
We conduct pre-employment drug screens and background checks. WNC Repairs is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Customer service: 5 years (Required)
- Dispatching: 3 years (Required)
- Accounts receivable: 3 years (Required)
Work Location: In person
Salary : $17