Demo

Customer Service/Dispatching/Office Assistant/AR's

WNC Repairs, LLC
Sylva, NC Full Time
POSTED ON 3/17/2025
AVAILABLE BEFORE 5/17/2025

WNC Repairs is currently in need of an experienced customer service representative to assist with overseeing the daily operations of answering the phones, dispatching, inputing customer information into a software program and accounts receivable.

Responsibilities:

  • Provide assistance by telephone to customers and technicians.
  • Provide excellent customer service at all times.
  • Handling customer complaints and concerns in a professional manner.
  • Communicates with clients when necessary to advise them of delays and or updates.
  • Proactively monitors progress of technicians routes.
  • Monitoring accounts receivable.
  • Other duties may be assigned to meet business needs.

Qualifications:

  • Strong customer service skills; ability to diffuse client frustrations.
  • Ability to communicate in a professional/courteous manner.
  • Exceptional attention to detail.
  • Clear and concise verbal and written communications skills.
  • Ability to follow written and verbal instructions.
  • Ability to work in and handle stressful situations & high volume of phone calls.
  • Experience working with personal computers and business applications is required.
  • Five year experience in a customer service environment is strongly desired.
  • Must be able to multitask
  • High school diploma or GED is required.

Skills

  • Proven experience as dispatcher or relevant position
  • Tech-savvy with working knowledge of MS Office applications
  • Proficient in English (oral and written) ( Spanish is a plus)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking

We conduct pre-employment drug screens and background checks. WNC Repairs is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Paid time off

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 5 years (Required)
  • Dispatching: 3 years (Required)
  • Accounts receivable: 3 years (Required)

Work Location: In person

Salary : $17

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