Member Services Coordinator

This part-time, non-exempt and entry-level position reports to Director of Member Services and will support the Membership Department in areas of viewer/donor cultivation and stewardship, customer service, station events, data entry and other projects, as assigned. Updating member accounts through the renewal process in the database is the primary responsibility of this position.

Essential Functions

• Help build relationships with viewers and engage current donor file through online, on-air, and in-person communications.
• Provide excellent customer service to viewers, donors, and the general public with phone, letter, and email responses to questions and concerns.
• Assist with data entry to manage incoming pledges and maintain accurate and complete records of member information.
• Database reporting.
• Use discretion in handling sensitive and confidential information.
• Conduct daily business and represent the station with a professional demeanor at all times.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Development or customer service experience
• Excellent written and verbal communication skills
• Exceptional interpersonal skills
• Excellent phone skills and etiquette
• Ability to work autonomously
• Must be very detail-oriented and organized
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and comfort with learning new software and systems

Candidate must be a self-starter, possessing excellent oral and written communication, organizational, and interpersonal relationship-building skills. Experience in customer

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Expected hours: 16 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Ability to Relocate:

• Evansville, IN 47708: Relocate before starting work (Required)

Work Location: In person

Salary : $11 - $12