Procurement Engagement Manager

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across multiple industries.

WNS Procurement, a strategic business unit within WNS, is a market leader in procurement transformation & advisory, managed services, intelligence and analytics, and digital tools. Our mission is to enable procurement to become the top value creator in the business by implementing transformational operating models that are category-driven, insights-led, and digitally enabled.

Why Join WNS Procurement?

• Client-Centric Approach: Help clients achieve their business goals by implementing customized, next-generation procurement solutions.
• Collaborative Culture: Join a diverse and inclusive workplace where teamwork and collaboration are at the heart of everything we do.
• Innovative Environment: Be part of a team that leverages cutting-edge technology and data-driven insights to revolutionize procurement processes.
• Global Impact: Work with leading global companies and make a significant impact on their procurement strategies.
• Career Growth: We offer extensive professional development opportunities, ensuring that you grow alongside the company.
  
  
  

Job Description

The Engagement Manager will act as the overall owner of the procurement program for a specific client. They will lead the operations, make operational decisions, facilitate changes to services, and ensure alignment on client expectations with the delivery team. They will attend to day-to-day operational issues, managing client relationships; act as the liaison (i.e., single point of contact) with the client. They are expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems. They are also responsible for implementing new processes, facilitating documentation, and training necessary to roll out new sourcing programs, and overall change management activities required for client’s new procurement initiatives.

Key Responsibilities / Job Duties:

• Act as an active member of the WNS Client Management team
• Provide leadership to the entire delivery team from a process, quality, and performance perspective
• Assist delivery leaders in setup and manage the central project queue, assign projects to team members
• Assist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiatives
• Determine resource capacity of the delivery team needed to support client requirements
• Act as the first point of escalation with the team and client, communicating and resolving operational issues
• Arrange and coordinate training needs of the team on client-specific processes and requirements.
• Provide input on delivery team members to management regarding performance, recognition, etc.
• Ensure the client engagement is executed successfully per contract requirements.
• Balance client requests against WNS interests
• Provide leadership and consultation on strategic projects with high importance and visibility within the client
• Meet with the client program management team on a weekly basis and lead operations discussions
• Prepare and track metrics reporting for the entire program
• Lead process improvement discussions to enhance operations
• Communicate changes to client and delivery teams
• Ensure client-specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC)
• Identify areas of process inefficiencies and suggest improvements to management
• Take initiative to develop templates and job aids to improve efficiency and effectiveness of WNS processes
  
  
  

Knowledge, Skills and Abilities:

• Strong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs
• Mastery of client specific processes, terminology, political environment, systems and unique requirements by various business groups
• Strong customer service orientation
• Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
• Negotiation skills are a plus
• Excellent project management skills including project planning, time management, multitasking, critical path definition
• A strong leader and a team player
• Solid decision making ability using available facts in sensitive client situations
• Excellent problem solving ability
• Ability to manage multiple projects and initiatives simultaneously
• Excellent written and verbal communication skills
• A strong business acumen and P&L experience on a program level
• Ability to develop and implement processes across multiple programs to create consistency and efficiencies
  
  
  

Qualifications

• Bachelor’s Degree
• Master’s Degree Preferred
• 7 years of Program Management
• 10 years of Procurement Experience
• Knowledge of Category Mgmt concepts and Source to Contract processes
• Prior management experience of up to 50 people on a project level
• Service delivery and Consulting experience is a MUST
• Expertise in indirect categories - highly preferred (e.g. prof svc, marketing, logistics, IT)