What are the responsibilities and job description for the Associate - Operations position at WNS?
Company Description
- Respond to questions and requests from (internal/external) customers. This could be a policy owner, financial advisor, producer etc.
- Ensure customer requests are completed accurately and timely using the appropriate system/application.
- Builds strong customer relationships, establishing confidence, trust, and rapport to ensure customers have a positive experience with Pacific Life.
- Handle inquiries by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience
- Enters all information related to the call for reporting purposes.
- Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
- Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve.
- Shifts will be from 9AM to 6PM
- High School Diploma required;
- 1-2 years’ customer service experience preferred
- Excellent communication skills (both verbal and written),
- Ability to research
- Follow up and resolve sensitive issues
- Proficient in working with web based applications and Microsoft Office, ability navigate multiple systems without assistance
- Excellent organizational and time-management skills to handle multiple tasks
- Detail oriented to ensure accuracy
- Competitive Salary based on experience
- Medical/Dental/Vision
- Employer Paid Life Insurance and Short/Long term disability insurance
- 401(k) with Employer Match
- Generous PTO (15 days in your first year!)
- Working Hours: Monday – Friday 9:00pm – 6:00pm
- In Office
