What are the responsibilities and job description for the Library Public Services Assistant, Niagara University Job at Wnylrc in City of D position at Wnylrc?
Library Public Services Assistant, Niagara University
Job Location :
Niagara University, NY
Salary Range or Hourly Rate :
16.32 - $17.50 per hour
Job Description :
JOB SUMMARY : Under general supervision, the Public Services Assistant provides circulation and customer service assistance to patrons and acts as the building and student supervisor during evening and weekend shifts.
ESSENTIAL DUTIES :
Provides exemplary customer service.
Works regular shifts at the primary service point, overseeing building activity.
Supervises student employees and trains them.
Provides general Library and technology assistance and refers users to librarians or other departments depending on the complexity of the inquiry.
Provides oversight of the Library during evening and weekend hours, which includes opening and closing the building, reporting building maintenance and security issues, handling emergencies, and ensuring the orderliness of the building.
Provides circulation services and assists Library patrons with collection inquiries.
Ensures the confidentiality of patron records.
Assists with shelving materials and collection maintenance projects.
Collaborates with other Library staff on programming and outreach, helping patrons use printers, the wireless network, and Library equipment.
Troubleshoots equipment problems.
Performs other duties as assigned that contribute to the efficient and effective operation of the Library.
GENERAL DESCRIPTION : % of Time
60% : Provides customer and circulation services.
20% : Supervises student aides and monitors building operations.
10% : Provides stack maintenance and shelves books.
10% : Completes projects and assignments.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :
Ability to work late nights and weekends; adjustment of regular schedule may be required during the semester.
Must be able to communicate effectively with others.
Able to present a positive attitude, work cooperatively as a team member, and prioritize customer service.
Comfortable in proactively seeking out patrons to help in all areas of the Library.
Strong organizational and supervisory skills.
Ability to work accurately, with attention to detail.
Ability to understand and utilize specialized Library software and equipment.
Must demonstrate a strong commitment to diversity and work with diverse students, faculty, staff, and community clientele.
ERGONOMIC REQUIREMENTS :
Able to remain in a stationary position about 50% of the time and able to move around the building the other 50% of the time.
Able to operate a computer and other office productivity machinery, such as a phone, calculator, copy machine, and printer.
Able to shelve books weighing up to three pounds and occasionally move a book cart weighing up to 50 pounds.
The ergonomic requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.
QUALIFICATION STANDARDS :
High School diploma required with education, training, and experience that provides the necessary knowledge, skills, and abilities.
A minimum of one year of experience performing similar tasks is preferred.
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