Patient Access Coordinator

Patient Access Coordinator - Pediatrics

Woburn Pediatric Associates is looking for a full-time Patient Access Coordinator to be a primary point of contact for our patients/families and play an active role in the efficient operations of our practice.

** This job post is for our NORTH ANDOVER office **

This position is Full-Time 40 hrs/week (benefits-eligible). Must be available to work one weekend day each week (our Woburn office is open for sick appts on the weekends).

As a Patient Access Group team member, you're often the first point of contact that a parent/caregiver/patient has with our practice – which is quite important given that we only have one chance to make a great first impression!

This is an ideal opportunity for a collaborative & proactive healthcare/customer service professional who will:

• Answer incoming phone calls via a multi-line phone system, and either address needs of caller or direct calls to appropriate staff, as needed.
• Schedule patient well-visits & sick appointments in Epic, our electronic medical records (EMR) system.
• Work closely with patients/families to complete required documents, case histories & intake / insurance forms.
• Assist patients/families following their provider visit by scheduling follow-up appointments for tests, procedures, medical consultations and/or surgeries, as needed.
• Receive and reroute messages and/or or documents coming into the practice (e.g. lab results, specialist appt confirmations) to appropriate staff.
• Retrieve phone messages and forward calls through the EMR (electronic medical records) system to the appropriate internal staff member in a timely manner.
• Transmit correspondence or medical records by mail, email or fax.
• Handle prescription notifications, faxes & forms generated by Providers.
• Keep health information secure & maintain patient confidentiality as mandated by HIPAA regulations.

Skills & Qualifications

• High school diploma or equivalent is required; some college education is a plus.
• Experience working with a healthcare practice preferred; customer service-oriented individual with multi-line phone experience may be a good fit as well.
• Strong command of technology, including PC operation is required as is a demonstrated proficiency with multi-line phone system operation, as this is essential for our busy office.
• Prior experience with electronic medical records (EMR) system strongly preferred; Epic experience a plus!
• Strong listening, interpersonal communication, customer service and collaboration skills required.
• Ability to work efficiently in a busy office environment, recognizing the importance of prioritizing the most critical and pressing demands first.
• Integrity and strong work ethic demonstrated in daily work is a MUST.
• Dependability relative to excellent attendance & punctuality is critical.

Availability needed:

This position is Full-Time 40 hrs/week (benefits-eligible). The schedule during the week varies between the hours of 7:30am - 6pm (schedule consistant from week-to-week) plus the requirement of either Saturday or Sunday - each weekend*.

* Must be available to work one weekend day each week, as our Woburn office is open for sick appts.

What We Offer

• Competitive pay & benefits package
• Opportunity to work as part of a talented & collaborative patient-centric team
• Professional experience in an evolving medical practice

Woburn Pediatric Associates, LLP is made up of Woburn Pediatric Associates, North Andover Pediatric Associates, and our integrated behavior health practice Woburn Pediatric Psychological Services. We are proudly affiliated with the Pediatric Physicians Organization of Boston Children’s Hospital (PPOC) and deliver high quality, advanced Pediatric Primary Care. A physician-owned practice for over 56 years, we pride ourselves in our ability to provide quality care to our patients, one generation after the other!

Interested in learning more about our practice? Please visit https://woburnpedi.com/our-office/careers.php.

We ask that serious applicants take the time to submit a simple cover letter/note along with your current resume for consideration telling us why you think Woburn & North Andover Pedi may be the right fit for YOU!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free flu shots
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Pediatrics

Schedule:

• 4x10
• 8 hour shift
• Day shift
• Rotating weekends

Application Question(s):

• Are you available to work one weekend day each week as part of your regular schedule (required) you will have day off during the week.

Experience:

• Medical office: 1 year (Preferred)
• Computer skills: 2 years (Required)
• Customer Service: 2 years (Required)
• Multi-line phone systems: 2 years (Required)

Work Location: In person

Salary : $20 - $23