What are the responsibilities and job description for the Business Operations Director position at Woflow, Inc?
Company Overview
We are Woflow, Inc, a technology startup that is revolutionizing the on-demand economy with our innovative Merchant Data Platform. Our platform enables customers to automate data such as images and product information for their merchant operations. We provide infrastructure to support scalability and growth for companies like food delivery services, online ordering platforms, and eCommerce marketplaces.
Job Description
As an Operations Manager at Woflow, you will oversee the end-to-end process for a specific client account and our German region. You will work closely with team leaders and quality teams to ensure daily/weekly/monthly output targets are met. You will also use our proprietary suite of tools to perform data structuring and standardization tasks. In addition, you will attend meetings with L&D and Quality to develop learning/training materials for relevant clients. Your strong communication skills will enable you to effectively communicate with team members via proper channels. You will identify key problems or issues with the data structuring and standardization process and drive efficiency and quality. You will be responsible for the menu team's adherence to client SLAs, both turnaround time and quality. Finally, you will oversee and facilitate the successful scaling of the team to meet new output targets.
Responsibilities
Requirements
To be successful in this role, you must have at least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience. You must have experience leading a team of at least 15 team members/direct reports. You must have an interest in working in a fast-paced, high-pressure environment. Native or bilingual proficiency in English and German languages, both written and spoken, is required. You must be highly proactive, curious, and driven, seeking answers to things you do not know.
We are Woflow, Inc, a technology startup that is revolutionizing the on-demand economy with our innovative Merchant Data Platform. Our platform enables customers to automate data such as images and product information for their merchant operations. We provide infrastructure to support scalability and growth for companies like food delivery services, online ordering platforms, and eCommerce marketplaces.
Job Description
As an Operations Manager at Woflow, you will oversee the end-to-end process for a specific client account and our German region. You will work closely with team leaders and quality teams to ensure daily/weekly/monthly output targets are met. You will also use our proprietary suite of tools to perform data structuring and standardization tasks. In addition, you will attend meetings with L&D and Quality to develop learning/training materials for relevant clients. Your strong communication skills will enable you to effectively communicate with team members via proper channels. You will identify key problems or issues with the data structuring and standardization process and drive efficiency and quality. You will be responsible for the menu team's adherence to client SLAs, both turnaround time and quality. Finally, you will oversee and facilitate the successful scaling of the team to meet new output targets.
Responsibilities
- Work closely with team leaders and quality teams to ensure daily/weekly/monthly output targets are met.
- Use Woflow's proprietary suite of tools to perform data structuring and standardization tasks.
- Attend meetings with L&D and Quality to develop learning/training materials for relevant clients.
- Communicate effectively with team members via proper channels.
- Identify key problems or issues with the data structuring and standardization process and drive efficiency and quality.
- Be responsible for the menu team's adherence to client SLAs, both turnaround time and quality.
- Oversee and facilitate the successful scaling of the team to meet new output targets.
Requirements
To be successful in this role, you must have at least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience. You must have experience leading a team of at least 15 team members/direct reports. You must have an interest in working in a fast-paced, high-pressure environment. Native or bilingual proficiency in English and German languages, both written and spoken, is required. You must be highly proactive, curious, and driven, seeking answers to things you do not know.
