What are the responsibilities and job description for the Shift Leader position at Wolf Den?
Job Summary
We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service team. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a positive team environment. This role requires strong leadership skills, the ability to analyze customer feedback, and a commitment to enhancing the overall customer experience.
Responsibilities
- Supervise and manage the customer service team, providing guidance and support to ensure high performance.
- Analyze customer service metrics and feedback to identify areas for improvement and implement effective solutions.
- Develop and maintain training programs for staff to enhance their skills in customer service, communication, and problem-solving.
- Communicate effectively with customers to resolve issues, negotiate solutions, and ensure satisfaction.
- Collaborate with other departments to streamline processes and improve overall service delivery.
- Lead by example in providing outstanding customer service while promoting a culture of excellence within the team.
- Manage projects related to customer service initiatives, ensuring timely completion and alignment with company goals.
Skills
- Strong leadership abilities with experience managing a team in a customer-focused environment.
- Excellent communication skills in English; multilingual capabilities are a plus.
- Proficient in analyzing data to drive decision-making and improve service quality.
- Ability to negotiate effectively with customers and stakeholders to achieve desired outcomes.
- Experience in project management related to customer service improvements or initiatives.
- Proven track record in sales or upselling techniques is advantageous.
This position offers an exciting opportunity for growth within our organization while making a significant impact on our customers' experiences. If you possess the required skills and are passionate about leading a team towards excellence in customer service, we encourage you to apply.
Job Type: Full-time
Pay: $18.00 - $19.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Wapato, WA 98951 (Required)
Work Location: In person
Salary : $18 - $20
