Parts Counter Salesperson

Wolf Kubota is a growing equipment company with dealerships in Lakeview, Byron Center and Mattawan. We are a locally owned company with roots going back over 30 years in the industry. We are excited to continue to grow and we are looking for people to fill open positions.

We are looking for a highly motivated Parts Sales and Service Writer Representative to staff our Mattawan location.

Job Description

Read and understand parts catalogs and diagrams when looking up and speaking to specific parts

Ability to analyze diagrams and identify parts to meet the customer’s maintenance and repair needs

Assist customers through all phases of the service process and maintain positive customer relationships

Gather necessary information about the customer, their equipment, and the issues they are experiencing to create an accurate repair order

Answer phone calls and provide price quotes and other information to customers

Ensure customer satisfaction

Communicate with customers to advise them about status changes and estimated timelines for completion of the service on their equipment

Ensure all details on the services rendered and costs are properly documented and relayed to customers

Properly document warranty repairs and provide information to manufacturers as required

Operate point of sale computer system and collect payment

Keep an accurate inventory of parts

Check in rentals: Verify equipment hours, any damage, and fuel usage (if rental team is already with customers)

Ability to multi task in a fast-paced environment

Work independently while enjoying the benefits of being a member of a team

Requirements

Mechanical knowledge

Desire to learn

Position requires the ability to maintain a high level of energy, optimism, and dedication

Detail oriented

Strong organizational, time management, decision making, and problem-solving skills

A basic understanding of power equipment and related technology; mechanical experience preferred

Ability to use and learn basic computer applications. Experience with MS Office and RIMSS is preferred

Minimum of 18 years old

Excellent communication skills

Ability to lift up to 70 pounds

Prior experience preferred, but not required

Work availability: Monday - Friday and alternating Saturday mornings

Benefits

Medical, Dental, Vision, and Life Insurance

Retirement Plan

Vacation/PTO

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Inventory Control: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)
• Parts: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Mattawan, MI 49071: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21