What are the responsibilities and job description for the Customer Experience Coordinator position at Wolf Motor Company?
Company Overview
We are Wolf Motor Company, a leading automotive service provider with over 67 years of experience. Our commitment to excellence has earned us a reputation as a trusted partner in the Jordan, Minnesota community.
Job Description
The Service Advisor plays a vital role in delivering exceptional customer experiences. Key responsibilities include greeting customers promptly, obtaining vehicle information, and clearly reporting any symptoms described by the customer. By determining and recommending maintenance based on age, mileage, and vehicle history, our Service Advisors take ownership of the customer's experience, ensuring a positive impression is left with each interaction.
Responsibilities
Requirements
Benefits
We offer a comprehensive benefits package, including health insurance, paid time off, flexible working hours, community involvement opportunities, and career progression possibilities.
We are Wolf Motor Company, a leading automotive service provider with over 67 years of experience. Our commitment to excellence has earned us a reputation as a trusted partner in the Jordan, Minnesota community.
Job Description
The Service Advisor plays a vital role in delivering exceptional customer experiences. Key responsibilities include greeting customers promptly, obtaining vehicle information, and clearly reporting any symptoms described by the customer. By determining and recommending maintenance based on age, mileage, and vehicle history, our Service Advisors take ownership of the customer's experience, ensuring a positive impression is left with each interaction.
Responsibilities
- Greet customers in a timely and courteous manner.
- Obtain accurate customer and vehicle information.
- Clearly communicate vehicle symptoms and recommended maintenance.
- Take ownership of the customer's experience throughout the service process.
- Prepare detailed estimates for labor and parts.
- Establish follow-up time to ensure customer satisfaction.
Requirements
- A proven track record of achieving exceptional customer satisfaction.
- Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
- An energetic personality with a passion for delivering outstanding customer experiences.
- A desire for long-term career growth within a dynamic organization.
- Personal and professional integrity.
- Proficiency in computer skills and willingness to learn new programs.
Benefits
We offer a comprehensive benefits package, including health insurance, paid time off, flexible working hours, community involvement opportunities, and career progression possibilities.
