Customer Care Associate

We are looking for dedicated, friendly, and proactive Customer Care Associates to join our team in vibrant Tampa, FL. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure a positive customer experience while maintaining a professional demeanour. The ideal candidate should possess strong communication skills and a passion for helping others.

Key Responsibilities:

• Provide exceptional support to customers via phone, email, and chat
• Assist with inquiries, troubleshoot issues, and offer solutions in a timely manner
• Maintain a high level of professionalism and empathy while handling customer concerns
• Accurately document customer interactions and maintain up-to-date records
• Collaborate with team members and other departments to resolve customer issues
• Stay informed about company products, services, and policies to offer the best customer experience

What We’re Looking For:

• Outstanding communication skills and a friendly, customer-first attitude
• Strong problem-solving and critical thinking abilities
• Ability to remain calm and positive under pressure
• Previous customer service experience preferred, but not required
• Tech-savvy with the ability to learn new software quickly
• Team player with a passion for helping others

What We Offer:

• Competitive pay with opportunity for growth
• Health, dental, and vision insurance
• Generous paid time off and holidays
• Opportunities for career advancement and growth
• A collaborative and supportive work culture
• Convenient Tampa location with easy access to major highways

Job Type: Full-time

Pay: From $42,765.00 per year

Shift:

• 8 hour shift

Work Location: In person

Salary : $42,765