What are the responsibilities and job description for the Teller position at Wolf River Community Bank?
Are you a people person with a knack for numbers and a passion for providing exceptional customer service? We’re looking for a friendly, reliable, and detail-oriented individual to become a welcoming face of our bank as a Full-Time Bank Teller at our Greenville, WI Branch!
As the first point of contact for our customers, you’ll have the opportunity to build meaningful relationships, assist with their financial needs, and contribute to the success of our team. Whether it’s processing transactions, answering questions, or finding solutions, you’ll play a key role in creating a welcoming and professional banking experience.
This is more than just a job – it’s a chance to grow your skills, connect with your community, and take the next step in your career with a supportive and dynamic team.
If you thrive in a fast-paced environment, love problem-solving, and enjoy interacting with people every day, we’d love to meet you. Apply today to start your journey with us!
WHAT YOU’LL DO:
Customer Service:
• Greet customers warmly and assist with their banking and safe deposit box needs.
• Address customer inquiries and resolve issues promptly, confidentially, and professionally.
• Provide information on bank products and services and refer customers to appropriate banking staff as needed.
• Cross sell products such as savings accounts, credit cards, and loans as appropriate.
• Advise customers on special product promotions.
Transaction Processing:
• Accurately process transactions such as deposits, withdrawals, transfers, and loan payments.
• Handle cash, checks, and other forms of payment, always ensuring compliance with bank policies and procedures.
• Balance cash drawer at the end of each shift and reconcile discrepancies.
Security and Compliance:
• Follow bank security protocols and procedures to protect against fraud and theft.
• Adhere to regulatory and compliance requirements, including anti money laundering (AML) and Know Your Customer (KYC) guidelines.
• Always maintain confidentiality of customer information.
• Adhere to customer verification requirements to always maintain confidentiality of sensitive information using established procedures.
• Possess a working knowledge of applicable bank regulations & policies, including Reg CC (check holds) and Bank Secrecy Act (Monetary Instrument & cash exchange log), CTRs, and SAR reporting.
• Develop and maintain a thorough knowledge of Bank products and services.
Department Operations:
• Develop and maintain adequate knowledge to perform all opening/closing procedures, teller operational duties, and dual control requirements according to bank policy and procedures.
• Verify and balance assigned cash, scanned items, etc., consistently within standards.
• Ensure cash and cash items are balanced and secured throughout the day and at the end of each business day.
Strategic Goals:
• Partner closely with all departments to support the strategic goals to achieve growth and customer satisfaction objectives while contributing to the management of risk, operational efficiencies, and overall objectives of the Bank.