What are the responsibilities and job description for the Client Care Representative position at Wolf River Veterinary Clinic?
We are a full-service veterinary clinic that provides compassionate, quality pet care to New London and surrounding areas. There is no question that our team loves what we do. We strive to provide loving, top-notch medical care to our patients, and team wellness and work-life balance are two of our core values. If you share that same passion, then we want you to join the family. Take a look at our available positions below.
Living in New London, WI
New London is in central Wisconsin, close to Appleton and Green Bay. The outdoor recreational opportunities are abundant as our residents enjoy hiking, swimming, the scenery of the beautiful lakes and rivers, kayaking, biking, hunting/fishing, and more. The community is safe, has a great school system, and hosts all kind of community events. If you are a sports fan, there is no better atmosphere than Lambeau Field on Sunday gameday! Go, Pack, Go!
Open Positions
Veterinarian
We encourage DVMs of all experience levels to apply! Our practice would be a wonderful place to call home for doctors of all interests. Our current doctors enjoy spinal manipulation, other alternative medicine, dentistry, surgery, dermatology, and more. Our typical surgeries range from spay/neuter and mass removals to cystotomies and orthopedics. We also collaborate with our community Stray Animal Fund Endeavor, a program that takes in strays from the community, houses them, cares for their medical needs, and adopts out unclaimed adoptable pets!
Full and part-time positions available.
About the area: New London is in central Wisconsin, close to Appleton and Green Bay. The outdoor recreational opportunities are abundant, as our residents enjoy hiking, swimming, the scenery of the beautiful lakes and rivers, kayaking, biking, hunting/fishing, and more. The community is safe, has a great school system, and hosts all kinds of community events. If you are a sports fan, there is no better atmosphere than Lambeau Field on Sunday gameday! Go Pack, Go!
- Process: We want to make things easy on you!
- 1. Apply
- 2. Set up an initial call with the practice representative.
- 3. Schedule a visit to the practice to meet the team! (We promise not to ask what your greatest weakness is!)
- A commitment to lifestyle focus: What is most important to you outside of veterinary medicine? We want to ensure a balance between your personal and professional priorities.
- Schedule: We offer a fixed 4-day work week and 1 Saturday a month with no on-call.
- Compensation: Let’s talk! Lay out your expectations upfront. We consider each candidate individually, taking into account their skills and experience, to offer compensation that allows you to live comfortably.
- PTO: 3 weeks vacation/sick days that we don’t make impossible to use!
- Management: Maintain an open line of communication with your leadership team. You will be heard and taken seriously!
- Continued Education: Ample CE allowance and FREE internal CE opportunities, including wet labs!
- Professional growth support: Medical autonomy, support of new implementations brought to the practice, workshops, and retreats dedicated to professional development.
- Mentorship: We offer a 6-month hybrid program customized to new grads based on their competencies and clinical and non-clinical development needs. An onsite dedicated mentor is with you every step of the way!
- Helping Hands: Have an adequate number of skilled support staff by your side, with a 1:2 doctor-to-tech/assistant ratio. Focus on your patients, and let your techs do what they do best!
- Benefits: Medical, dental, vision, life, company-paid short-term disability, 401(k), and Roth(k). If enrolled, a monthly stipend to cover your individual health insurance premium is also included.
- We’ve got you covered: Liability coverage, State Licensure dues, DEA Registration, AVMA and state VMA memberships, and any other associated memberships will also be paid for should they become due during employment.
- Part-time benefits may vary.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, or status as a disabled or Vietnam era veteran.
Click here to apply!
Client Care Representative
Wolf River Veterinary Clinic, established in 1996, is a highly regarded veterinary clinic located at 216 W. Wolf River Avenue in New London, Wisconsin. Our clinic specializes in providing exceptional veterinary care for cats and dogs.
The clinic is equipped with digital radiology equipment, an ultrasound machine, and an in-house laboratory to allow quick turnover on most bloodwork, fluid sample analysis, growth/tumor cytology, etc. We are equipped to perform a variety of dental procedures as well as general surgeries and some advanced surgeries.
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
We are looking to fill two
Client Care Representative
Wolf River Veterinary Clinic, established in 1996, is a highly regarded veterinary clinic located at 216 W. Wolf River Avenue in New London, Wisconsin. Our clinic specializes in providing exceptional veterinary care for cats and dogs.
The clinic is equipped with digital radiology equipment, an ultrasound machine, and an in-house laboratory to allow quick turnover on most bloodwork, fluid sample analysis, growth/tumor cytology, etc. We are equipped to perform a variety of dental procedures as well as general surgeries and some advanced surgeries.
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
We are looking to fill two open positions: 1 Full-time & 1 Part-time CSR.
Clinic Hours:
Mon – Thurs: 7:15 am – 5:30 pm
Fri: 7:15 am – 5:00 pm
Sat: 7:15 am – 1:00 pm
Sun: Closed
**Please note, candidate MUST be available to work until closing to handle nighty deposits**
**Wednesday shifts are required**
Potential Schedule:
Full Time: Mon, Tues, Wed, Fri; rotating Sat
Part Time: Mon, Wed, Fri; rotating Sat
Pay range: $14 – $15 DOE
Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
- Ability to work on weekends as required
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Benefits Offered
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
- Pet discount
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range
USD $14.00 – USD $15.00 /Hr.
Salary : $14 - $15
