What are the responsibilities and job description for the Customer Success Manager position at WOLF?
WOLF is on the hunt for a dynamic Sr. Customer Success Manager to join the team!
Who We Are:
We’re a small, mighty, and growing team based in Austin at the forefront of on-demand staffing platforms. At WOLF, we empower staffing companies to transform into dynamic labor marketplaces - think of us as the Shopify for staffing businesses. Backed by prominent Austin-based VC’s, we've been in the game for four years and are looking for a stellar customer success professional to help build the foundation for a great CS department.
Who You Are:
We’re looking for an experienced customer success leader to join our dynamic organization. In this role, you'll be at the forefront of building lasting relationships with our clients, ensuring they achieve maximum value from our solutions. If you're passionate about client success, thrive in a fast-paced, tech-driven environment, and have a proven track record of delivering results, this is the role for you.
Responsibilities:
- Client Relationship Management: Build and maintain strong, long-term relationships with our key accounts, acting as their trusted advisor and main point of contact.
- Strategic Guidance: Proactively identify opportunities to increase adoption, and maximize ROI using WOLF’s platform.
- Retention and Growth: Drive client retention and expansion by consistently delivering value, addressing pain points, and identifying upsell opportunities. May be required to assist support in troubleshooting customer issues.
- Collaboration: Work closely with sales, product, and support teams to ensure client feedback is integrated into product enhancements and overall strategy.
- Customer Success Monitoring and Reporting: Create executive level reporting on customer health, including data related to support, product usage, etc…
Requirements:
- Experience: 5 years in B2B SaaS customer success, account management, or related roles.
- Industry Knowledge: Familiarity with staffing, recruiting, or HR tech is a strong plus.
- Outcome-Based Success Mindset: A passion for driving customers to achieve measurable business outcomes
- Analytical Skills: Ability to interpret data and translate insights into actionable strategies.
- Communication: Exceptional verbal and written communication skills with the ability to convey complex ideas clearly.
- Tech Savvy: Comfortable working with modern tools, CRM platforms, and analytics software.
- Problem Solver: Proactive in identifying problems and finding creative, effective solutions.
- Location: Must be located in Austin, Texas
What's In It For You?
- Collaborative Culture: Join a team of talented, driven professionals passionate about making a difference.
- Compensation? In addition to a competitive salary equity plan, we offer health insurance, flexible PTO, and the opportunity to work with a fun, dynamic team.
- Innovative Environment: Work with cutting-edge technology that’s reshaping the staffing industry.
- Growth Opportunities: Be part of a rapidly growing company with opportunities for career advancement.
- Impactful Role: Play a critical part in driving client success and WOLF's continued growth.
If you’re ready to take your customer success expertise to the next level and make a tangible impact in an exciting industry, we’d love to hear from you. 🚀🐺
