What are the responsibilities and job description for the Customer Service Coordinator position at Wolfe & Swickard Machine Co?
We are looking for a customer-oriented service representative with data entry skills. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists.
Responsibilities
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Assist with clerical tasks such as filing, photocopying and data entry
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Strong computer skills on multiple platforms
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16 - $18
