What are the responsibilities and job description for the Dispatcher position at Wolfers Home Services?

Job Description

Description :

Second to None…Since 1901"

Your career in Plumbing, HVAC, and Electric starts here at Wolfer’s Home Services! A five-star place to work, this is the company that will transform your career as a Dispatcher. At Wolfer’s, we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for growth.

What's in it for you?

Competitive Wage.
Full-time position.
Bi-weekly pay, every other Friday is payday!
Start accruing PTO immediately.
Benefits including medical, dental and vision for you and your family.
Generous 401K with company match.
6 paid holidays.
On-going development trainings from the best in the business.
Be part of our community! We do a lot more than just work together. You will come to love our company outings; casual office environment, and you will build life-long friendships.

The Role

The position requires above average attention to details, concern for the exact correctness of work, and a strong commitment to tasks being completed on time. As a Dispatcher, you will effectively coordinate multiple technicians and projects by performing various coordinating tasks, such as scheduling, calendar management, and communicating with customers and technicians. You will also help facilitate necessary process changes and implantation along with helping lead, mentor and train other team members. Dispatchers are expected to work in a fast-paced environment, managing several tasks at once, and will work closely with internal personnel and leadership.

Responsibilities

Execute approved strategies and plans that will result in team and individual goal attainment

Effective coordination of multiple technicians

Calling customers to set up service appointments

Professionally answering the phone in a polite, friendly manner

Know how to establish customer rapport to ensure the highest level of customer satisfaction

Review material purchase orders and upload into field service software for job costing purposes

Assist Service Manager in completing accurate and timely paperwork (i.e. Will Calls, Project Worksheets, etc.)

Assist other departments as needed

Requirements :

Experience at working both independently and in a team-oriented, collaborative environment is essential

At least two (2) years of Customer Service or related experience

Ability to work through internal and external project issues in a timely manner

Technically competent and proficient with software programs : Excel, Word, Outlook, etc.

Strong written and oral communication skills : In-person meetings, E-mail & Phone calls

Fast Paced Multi-Tasker

Strong Attention to Details

Strong work ethic

Ability to follow through with tasks and complete them on time

Works well under pressure

Demonstrated and successful leadership experience

Successful process development and implantation experience

Proven ability to motivate, train and mentor staff

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