What are the responsibilities and job description for the Customer Service Representative position at Wolfgangs Cooling, Heating, & Plumbing HVAC?
At Wolfgangs Cooling, Heating & Plumbing we are looking for the right individual to add to our growing team! Our focus is our customers and our culture. We truly believe those go hand in hand! If you are customer-focused, have a positive attitude, think outside the box, self-starter, and are able to multitask in a fast-paced environment this is the place for you!
Duties and Responsibilities include:
- Manage inbound and outbound customer calls in a timely manner.
- Respond to email, text, and Digital booking inquires.
- Identify customers’ needs and wants, give your best to clarify information.
- Research every issue and provide solutions to them.
- Recognize opportunities to upsell our products and services.
- Maintain accurate customer record data.
- When assigned, attend educational seminars.
- Build strong relationships with customers.
- Follow our customer engagement strategy.
- Back up Dispatchers when necessary
Schedule: Friday - Tuesday, 9:00 am - 6:00 pm
Requirements:
- Minimum 1 year Call Center Inbound / Outbound Sales experience preferred.
- ServiceTitan experience is required.
- Appointment scheduling experience is preferred.
- 1 year Working in HVAC, Plumbing, and Electrical environment, residential service industry experience preferred.
- Bilingual English / Spanish is a plus.
- Strong Knowledge of Excel & MS Office programs
- Must be Outgoing, Friendly, Energetic
- Be Team-oriented as well as being able to work independently.
- Problem solver with exceptional customer service skills
- Ability to multi-task, prioritize, and manage time effectively.
- Good organizational skills and attention to detail
- Abide by and meet all attendance guidelines.
- Strong verbal and written communication skills
- Problem solver with exceptional customer service skills
- Experience with handling escalated calls is a plus.
It’s more than just a job, you’ll also be getting:
- Competitive Health Insurance and optional voluntary coverage.
- Company Matching 401k plans.
- Paid PTO and Holidays.
- Growing Opportunities within the company.
- 50K Life Insurance Policy free.
- Parental Leave (including Paternity).
About Wolfgangs Cooling, Heating & Plumbing:
For over 20 years, Wolfgangs has operated on the principle of providing customers in the Phoenix Metropolitan and the Quad Cities with the finest customer service and the best HVAC, plumbing and indoor air quality products and installations. We place a high value on providing honest options and customized solutions for comfort and indoor air quality needs. We believe in our workmanship enough to back it up with a 100% satisfaction guarantee—so when you call on us, you can feel certain our team will get the job done right. That’s why our motto is “Kick back and relax. We’ll keep you cool.”
Disclaimer:
All applicants are required to pass background, drug screening and MVR.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?
Experience:
- Call Center Inbound / Outbound Sales: 1 year (Preferred)
- ServiceTitan: 1 year (Required)
Work Location: In person
Salary : $19 - $21