What are the responsibilities and job description for the Dock & Door Tech position at Wolter, Inc.?

Job Description

POSITION IS BASED OUT OF OUR LOUISVILLE, KY BRANCH BUT WILL BE SERVICING CUSTOMERS FROM LOUISVILLE, KY TO CINCINNATI, OH!

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking dynamic a Dock & Door Technician to join our rapidly growing team based out of our Louisville, KY location. Dock & Door Technicians are responsible for repairing, maintaining, and facilitating the installation and service of loading dock equipment and industrial doors at customers’ facilities. Field service technicians act as a technical resource for our company and customer. This position works independently in small teams in a field service environment.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are :

Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

Position Responsibilities :

Complete all service jobs that are assigned to you.

Perform inspections, maintenance and repairs on dock and doors.

Conduct on-site electrical, mechanical, structural and electrical troubleshooting to determine cause for equipment malfunction.

Update and maintain customer bearings and mechanical gearbox systems

Consult with customer regarding repair and safety related issues, and discuss recommendations to improve their material handling needs.

Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.

Complete and submit all paperwork daily for jobs worked on (time cards, maintenance reports with customers’ signature). Paperwork must be completed at job site before leaving for the next job, or going home.

Communicate with dispatcher and / or service office as to status of jobs and availability for new jobs.

Maintain an organized service van.

Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.

Always adhere to safety rules and policies at all times.

Essential skills and experience :

Must have very good skills in electrical troubleshooting and mechanical repair.

Must successfully complete any training courses required.

Strong customer orientation.

Must be a good communicator – written and verbal.

Time management : the ability to organize and manage multiple priorities.

Basic computer proficiency and laptop fundamentals.

Must own tools necessary to perform repairs, per our recommended tool list.

Must have valid driver’s license and good driving record.

Must be certified to operate material handling equipment.

Commitment to company vision and mission.

What we offer :

A complete benefit package including :

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Disability Insurance

Critical Illness and Accident Insurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Interest-free Tool Loans and Tool Insurance

Uniforms for Technicians

Subsidies for Safety Boots and Safety Glasses

Paid Time Off, paid holidays, and more!

We are an Affirmative Action / Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

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