Job Description
Job Description
Position summary : Plan, direct, and control all activities of the region or branch location to accomplish budgeted financial objectives.
General Purpose : Responsible for smooth operation of service, rentals, parts, sales, and administrative functions. Ensure good working relationships between customers, vendors, branches, Corporate, and this branch or region.
Role qualifications :
- Must partner with management team to ensure customer satisfaction and sales goals are achieved.
- Must develop an energetic and quality staff to meet goals.
- Must stay aware of business objectives to make sure our customer service focus is where it needs to be.
Position responsibilities :
Operations :Responsible for profitability of the branch, meeting budget forecasts.Provide input (working with COO, VP-Sales, and CFO) in creating annual working budgets.Manage branch’s assets and limit any liabilities.Responsible for customer satisfaction.Responsible for staffing and development of employees for present position and career path.Maintain leadership role as regional or branch head, provide tools to protect the health and safety of all employees.Engage all employees in contributing toward cost reduction and profit maximization.Define and direct operation of all departments.Lead monthly staff meetings.Attend and participate in all departmental meetings.Attend and participate in quarterly Corporate staff meeting.Keep current on all industry news and trends.Handle any special projects as assigned by COO, VP-Sales, President, or CEO.Sales :Partner with management team to ensure customer satisfaction and sales goals are achieved.
Responsible for developing and implementing business plans for all territories of the branch or region as directed by VP Sales.Ensure business plans and sales results meet expectations of the manufacturers we represent under direction of VP Sales.Manage any major accounts that are assigned to you, to ensure their needs are met.Supervise Account Managers and other sales reps as assigned.Monitor each Account Manager’s progress and review business plan quarterly to ensure they are on track (CRM current, sales goals being met, the right customers / prospects are being contacted, etc.)Work with each Account Manager in establishing annual business plans set forth by VP Sales.Approve and process monthly commissions for Account Managers.Assist Account Managers as appropriate to ensure customers are satisfied.Work with VP Sales to establish marketing campaigns.Participate in or attend relevant trade shows.Participate in continuing education as available and ensure sales reps obtain all training available yearly as directed by VP Sales.Develop and lead field sales staff : responsible for hiring, development, and disciplining (if necessary) of all field sales staff.Attend monthly management meetings, and present Sales information as required by VP Sales.Essential skills and experience :
Bachelor’s degree and 8 years of related experienceLeadership : Demonstrated ability to lead people and get results through othersManagement : ability to organize and manage multiple prioritiesPlanning : ability to think ahead and plan over a one-to-two year time spanExcellent interpersonal, presentation, and communication skillsExpert knowledge of industrial powered equipment and our industryStrong computer proficiency – in particular Microsoft applications and our business system softwareCommitment to company vision and missionMust have valid driver’s license with a good driving record.Nonessential skills and experience :
Professional certification (CAMH)Experience in all aspects of our businessAwareness of lean business principles – Lean Lead CertifiedReporting to this position : (direct reports) All department managers located at the facility and all sales personnel associated with the branch.
Physical demands and work environment : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :
Physical demands : Employee is required to frequently stand, walk, talk, listen, and use feet to operate machinery. Employee is required to occasionally use hands to finger, handle, or feel objects, tools, or controls, including computer, presentation equipment, and other office equipment. Employee must occasionally lift and / or move up to 30 pounds. Occasional climbing, balancing, stooping, kneeling, crouching, and / or crawling. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work environment : The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments and may be exposed to unusual environments at customer sites. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.
