What are the responsibilities and job description for the SERVICE MANAGER position at Wolter, Inc.?
Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Service Manager to join our rapidly growing team out of our Eau Claire location. The Service Manager manages the activities of a branch's service department while providing excellent customer service support to our customers both internal and external, growing our service revenues. This position will be located at our Eau Claire location, but will require weekly travel to our West Salem location.
Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.
Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.
What we offer:
A complete benefit package including:
- Medical, Dental, and Vision Insurance
- 401(k) Plan with company match
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Critical Illness and Accident Insurance
- Pet Insurance
- Flexible Spending Account
- Employee Assistance Program
- Interest-free Tool Loans and Tool Insurance
- Uniforms for Technicians
- Subsidies for Safety Boots and Safety Glasses
- Paid Time Off, paid holidays, and more!
Position Responsibilities:
- Maintain high customer satisfaction.
- Meet and exceed profit objectives.
- Partner with CFO in creating the annual service department budget.
- Closely monitor and manage TM&R and Rental fleets to meet budget and customer expectations.
- Properly manage new truck warranty function.
- Development and supervision of region’s service staff.
- Ensure all employees’ annual reviews are properly conducted in a timely manner.
- Hold monthly department meetings to keep key staff current on hot issues and keep lines of communication open.
- Hold quarterly tech meetings.
- Participate in other management meetings as scheduled.
- Partner with parts manager to ensure good working relationship between parts and service departments.
- Assist field sales reps with customer calls/visits, and/or help with service solutions for our customers.
- Work with Technical Communicator and manufacturers on pressing service concerns, following through to resolution.
- Ensure all service jobs are quoted properly and completed on time.
- Ensure completed jobs are billed immediately, that “days to bill” meet our goals.
- Ensure company service fleet is maintained properly.
- Participate in or attend relevant trade shows.
- Observe employee safety habits and work environment at every opportunity.
- Work with marketing on any sales specials.
- Handle any projects as assigned by executive management.
Essential skills and experience:
- Leadership: Demonstrated ability to lead people and get results through others.
- Management: ability to organize and manage multiple priorities.
- Planning: ability to think ahead and plan over a one-to-two-year time span.
- Good interpersonal, presentation, and communication skills.
- Excellent knowledge of industrial powered equipment and our industry with at least 5 years in a service environment and at least two years in a supervisory capacity.
- Strong computer proficiency – emphasis on Microsoft Excel, Word, Power Point.
- Must have valid operator’s license for powered industrial equipment.
- Commitment to company vision and mission.
We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record.
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