What are the responsibilities and job description for the IT Infrastructure & Operations Manager - Service Ownership | Hybrid Onsite position at Wolters Kluwer N.V.?
IT Infrastructure & Operations Manager - Service Ownership | Hybrid Onsite
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Apply remote type Hybrid (8 days / month) locations USA - Riverwoods, IL time type Full time posted on Posted 4 Days Ago job requisition id R0045058
Job Summary : As a Service Owner and Service Manager, you will be responsible for the end-to-end management and delivery of Infrastructure Services to our clients. You will ensure that services are delivered in accordance with agreed service levels, and you will work closely with various teams to ensure seamless service delivery, continuous improvement, and customer satisfaction. This role is crucial as the organization is in the process of formalizing Infrastructure Operations services and adapting these services to scale with ease and cost-effectively.
Key Responsibilities :
Service Ownership :
- Accountable for the overall performance and delivery of assigned services, including availability, reliability, utilization, and adoption.
- Develop and maintain service roadmaps, ensuring alignment with business objectives and customer needs.
- Lead the development and validation of communication materials for service releases.
Service Management :
Customer Engagement :
Continuous Improvement :
Collaboration and Communication :
Expected Outcomes and Key Performance Indicators (KPIs) :
Qualifications :
Preferred Qualifications :
Key Competencies :
Benefits :
A comprehensive benefits package that begins your first day of employment. Additional Information : Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https : / / www.mywolterskluwerbenefits.com / index.html
Compensation :
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA : $121,350 - $170,050
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
About Wolters Kluwer :
Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.
Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.
Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.
Building Diverse Teams :
As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.
This principle is ingrained in our company values and articulated in our Code of Business Ethics.
At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
Equal Opportunity Employer :
Wolters Kluwer and all its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
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Remote working / work at home options are available for this role.
Salary : $121,350 - $170,050
