What are the responsibilities and job description for the Associate Director, IT Operations - DevSecOps position at Wolters Kluwer?
Wolters Kluwer Associate Director, IT Operations - DevSecOps Annapolis, Maryland Apply Now
LOCATION : Waltham, MA; Chicago, IL; Riverwoods, IL; St Cloud, MN; New York, NY; Philadelphia, PA; Denver, CO; Madison, WI; Indianapolis, IN
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Hybrid – 8 days a month in the office
Wolters Kluwer Global Business Services (GBS) is designed to provide services to business units in the areas of technology, sourcing, procurement, legal, finance, and human resources. These global centers promote team collaboration using best practices around a specific focus area to achieve results and enhance operational efficiencies.
We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management) within our Global Business Services division. You will help transform our application operations towards DevSecOps and lean-agile practices, using AI-augmented Site Reliability Engineering (SRE) to guide unparalleled efficiency, resilience, and innovation.
The Associate Director, IT Operations is accountable for managing application operations and the environments in which they reside within the Health portfolio, including areas such as DevSecOps, SRE, FinOPS, Technical Debt, and Observability.
Essential Duties and Responsibilities :
- Provide leadership, vision, and direction to the IT Operations, GBS Infrastructure Portfolio Management, and GBS organizations.
- Work with CTOs, BRMs, and other IT leaders to develop overall IT strategy in the context of the business strategy.
- Develop productive relationships with business leaders and application managers across the organization.
- Serve as a change agent to modernize applications and their capabilities in alignment with WK DevSecOps practice.
- Provide architecture and engineering advisory as part of IT Operations in Infrastructure Portfolio Management Systems.
- Define and enhance methodologies and practices for the infrastructure and application lifecycle management.
- Ensure that application processes are conducted following corporate social responsibility and applicable standards.
- Lead in incident resolution for supported Applications.
- Manage application group personnel, developing their skills and capabilities.
- Work with product management to implement and manage application product roadmaps.
- Manage relationships with major vendors and service providers.
- Conduct regular surveys of stakeholder satisfaction with application products.
- Implement operational readiness process for the portfolio of applications in the Health division.
- Support GBS in creating and implementing a strategy for Global IT Services.
- Develop senior leadership for the Infrastructure Portfolio Management mission and strategies.
- Communicate objectives and concepts internally and externally.
- Ensure that the various Infrastructure Portfolio Management roles have adequate resources.
- Arbitrate disputes over the allocation of responsibilities.
- Champion awareness of the Infrastructure Portfolio Management processes among IT senior management.
- Obtain business and IT senior management support for the processes.
- Liaise with other process owners to establish integration and collaboration.
- Perform high-level monitoring and review of critical success factors and key performance indicators.
- Develop continuous improvement measurements for the processes.
- Build partnerships with other IT team leaders to determine training requirements.
- Lead teams to plan and support multiple Business Units and GBS IT teams’ requirements.
Requirements :
Compensation :
Target salary range CA, CT, CO, HI, NY, WA : $147,200-$208,350
Additional Information :
Wolters Kluwer offers a comprehensive benefits package that begins your first day of employment, including Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
Diversity Matters
Wolters Kluwer strives for an inclusive company culture. We have been recognized for our commitment to diversity.
EQUAL EMPLOYMENT OPPORTUNITY : Wolters Kluwer is an Equal Opportunity / Affirmative Action employer.
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Salary : $147,200 - $208,350
