What are the responsibilities and job description for the Customer Success Manager - Trainer (USA-Remote) position at Wolters Kluwer?
Ideally, this person will be located in the Pacific or Mountain time zone .
About the Role :
As a Sales Business Retention Representative, you will deep dive into customer needs while retaining and re-engaging customers. Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms.
Additional Information : Thepoint.lww.com
Responsibilities :
- Train customers on Wolters Kluwer software related to nursing education.
- Engage with existing customers to understand their needs and concerns.
- Provide moderate product and service support to solve customer issues.
- Develop retention strategies based on customer feedback.
- Re-engage lapsed customers by leveraging targeted communication strategies.
- Conduct regular follow-ups to ensure customer contentment.
- Contribute to the development of customer retention programs.
- Generate detailed reports on customer interactions and retention metrics.
- Support sales efforts through detailed data analysis and trend identification.
- Coordinate with marketing to align on retention campaigns.
- Assist in the creation of personalized customer retention plans.
Skills :
Qualifications :
Education : Degree in Business, Marketing or related discipline preferred; or equivalent experience.
Required Experience : 1 years of training, and / or sales support or customer success experience, including :
Travel : Up to 15%
LI-Remote
Compensation :
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA : : $76,350 - $105,700
This role is eligible for Commission.
Additional Information :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to : Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $76,350 - $105,700
