Oncology Operations Director - Physician Practice Management - Full-time - Days

The Oncology Operations Director manages and coordinates the daily operations and practice functions of multiple oncology practices. The Oncology Operations Director interacts extensively with the medical staff, advanced practice providers, clinical and administrative staff, patients, and Physician Practice Leadership. Oversees daily operations, customer service, and financial management.

Supervised by:

Executive Director, Physician Practice Management

Workers Supervised:

Clinic Coordinators, Patient Access Representatives, Referral Coordinators, Oncology RN Navigators, Clinic RNs, Medical Assistants

Requirements:

• Bachelor’s degree in Healthcare or Business Administration
• Master’s degree in Healthcare or Business Administration preferred

• At least 8 years of management experience in the healthcare setting

• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications
• Membership in a professional group such as MGMA and/or ACHE is strongly preferred

Responsibilities of the Oncology Operations Director position include but are not limited to:

• Serves as a principal resource on all operational matters for assigned areas; may serve as consultant to leadership of other departments on operational matters.
• Monitors provider schedules for staffing and scheduling appropriateness to best facilitate care for the patients in a timely manner.
• Develops and implements initiatives to improve patient satisfaction; monitors data to evaluate effectiveness of interventions. Implements relevant information systems, such as managed care, insuring accuracy of data input and patient appointments. Provides feedback regarding improvement and changes to system. Insures staff training needs are met.
• Oversees management of practice support staff. Adheres to standards to meet service and customer needs. Develops and implements procedures to insure efficient processing of work.
• Develops and maintains systems and/or processes that measure the results of frontline staff productivity, volume, patient/staff/provider satisfaction or other work improvement indicators. Collaborates with other peers, providers and/or services to determine best practices, desired outcomes and best method of achieving outcome.
• Conducts data reporting and analysis to identify process improvement needs.
• Identifies training needs of clinic support staff. Coordinates regular skills development sessions for staff. Providers overall coordination and arrangement for recurring meetings, conferences, programs or activities.
• Holds regularly scheduled team meetings and keeps Executive Director informed. Represents ambulatory oncology practices at assigned meetings.
• Oversees referral management staff. Implements Revenue Cycle policies and procedures of referral management, co-pay collection, and visit tickets.
• Liaison and internal expert for revenue cycle support functions for care locations.
• Facilitates and ensures patient flow through all areas. Ensures availability of supplies.
• Works with Executive Director to coordinate equipment purchases and ensures all equipment is adequately maintained. Arranges maintenance and repairs as needed.
• Works with Human Resources for the following staff employment actions: hiring, corrective action and termination. Responsible for staff performance reviews.
• Collaborates with appropriate parties related to physician recruitment and onboarding
• Collaborates with Executive Director for planning, monitoring and managing budgets for multiple oncology practices.
• Liaison along with Executive Director to Woman’s Cancer Pavilion
• Oversees special projects, acquisitions, and start up new practices

Hours

Full-time; Days

Pay

Exempt; Salary based on experience

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals for women and infants in the United States.  We are recognized throughout the country for our innovative programs, and we pride ourselves in surpassing the expectations of those we serve.  Providing exceptional patient care and creating exceptional patient experiences are at the center of what we do at Woman’s.  Our team consistently exceeds state and national benchmarks for patient satisfaction. 

Our employees, organizational culture, mission, vision, values, and benefits make Woman’s a best place to work.  In fact, for the 17th year in a row, Woman’s has been recognized as a Best Place to Work by Modern Healthcare – making us the only healthcare organization to earn the distinction every year since the program’s inception.  We are proud of the level of care our staff provides to our patients and each other. 

If you have any questions or would like to connect with one of our recruiters directly, please e-mail josie.graham@womans.org< /a>" target="_blank" rel="noopener">hrjobs@womans.org.

We are an equal opportunity employer and value diversity and inclusion at Woman’s Hospital. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.